This listing was posted on ListedBuy.
Customer Service Representative
Location:
Manchester
Description:
Markem: Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem: Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: Undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations. Provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with our processes and procedures. Acting as a representative for Markem: Imaje will create customer satisfaction and loyalty. This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain. What you'll do: : Proactive and Reactive Customer Contact : Taking and processing orders from customers, as well as proactively calling customers. : Printer Sales and Demo Printer Orders : Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation.Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow: up check overdue orders. Regulation follow: up. Handle special invoicing requests for customers.Logistic Claims : Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution.AES Orders : Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.Return and Repair Process : Taking and processing printer returns, ensuring repair and return to the customer within agreed timelines.Returns Handling : Managing returns. Visit ListedBuy for more information.
Posted:
January 1 on ListedBuy
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Customer Service Representative is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Customer Service Representative by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Representative is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Customer Service Representative by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.