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Customer Service Representative
Location:
Hillsboro, OR
Description:
NPW is seeking a driven and experienced Inside Sales Associate to join our team. The ideal candidate for this position will be initiative-taking and have the ability to provide exceptional customer service while supplying customers with timely & accurate information regarding accounts, and order status, and responding to customer concerns or complaints. Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, over 50 company owner locations in 16 states and Canada that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors. Responsibilities: Primary Duties and Responsibilities: Act as the first point of contact for new and existing customers. Engage with customers to assess and fully identify customer needs. Review customer accounts and make any necessary adjustments. Provides technical advice, troubleshoots, & finds solutions to the customer's problem. Processes & enters orders in the system using relevant computer software. Escalate customer concerns or complaints as needed to the appropriate department. Additional duties as assigned by the Warehouse Manager. Minimum of one (1) year of inside sales or customer service experience. Thorough knowledge of the automotive industry required. Excellent customer service and communication skills. Must have excellent phone etiquette. Bilingual English/Spanish is a PLUS! Positive and professional attitude. Physical Requirements: Regularly required to stand, walk, use hands, reach with arms, speak, and listen . Must be able to occasionally lift a minimum of 50 lbs. Consistently lift/carry 10-20lbs. Team Member Benefits: Paid Time Off Health Benefits Employee Purchase Program Weekly pay 401K Advancement Opportunities If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you! We are a drug-free workplace. Qualified applicants must successfully pass a pre-employment drug screening.
Company:
National Performance Warehouse
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at National Performance Warehouse located in Hillsboro OR. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at National Performance Warehouse located in Hillsboro OR. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.