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Customer Service Representative : Part Time | Customer Service Representative in Customer Service 1

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Customer Service Representative : Part Time

Location:
San Antonio, TX
Description:

AirtronHeating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all:encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work. We are currently seeking a Part Time Customer Service Representative for our San Antonio,TX location Job Summary: The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Essential Duties/Responsibilities*: : Answers phones, schedules customers and assists customers with any/all inquiries.: Provides customer services relating to sales, sales promotions, installations and communications.: Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.: Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.: Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.: Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.: Follows location initiatives and proactively informs and educates customers.: Makes recommendations and in some cases develops improvement plans in response to customer surveys.: Follows all company policies and procedures, including but not limited to safety. : Other duties as assigned. * Duties may vary by location. Minimum Requirements: : High School Diploma or GED. : 2:4 years of experience working in an office setting with a minimum of 20 of daily duties assisting customers over the phone.: General computer competency is required, including a minimum of 1:year experience Microsoft Excel, Word, and Outlook. : Must be able to communicate in English effectively, both verbally and in writing.: Valid drivers license required.:Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications: :Completed college course work. Additional Knowledge, Skills and Abilities: : Customer service mindset.: Ability to work independently and as part of a team.: Excellent written and verbal communication skills.: Able to work in a fast:paced environment.: Strong organizational skills, attention to detail and the ability to multi:task.: Willingness to learn and be a part of a team.: Positive attitude and a team player.: Related work experience may be substituted for education: Ability to build positive relationships with customers, both internal and external.: Willingness and ability to work collaboratively with all levels of the organization.: Safety mindset and acceptance of a safety culture. Working Conditions: :Open office environment.:Fast:paced environment. Physical Requirements: stylemargin:bottom:13.0px::Must be able to lift/move up to 20 pounds frequently. :Frequently performs tasks requiring bending at the waist, kneeling or crouching.:Must be able to adhere to long periods of standing, walking or sitting.:Ability to hear, understand an
Posted:
April 9 on Tip Top Job
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Customer Service Representative : Part Time is a Customer Service Customer Service Representative Job located in San Antonio TX. Find other listings like Customer Service Representative : Part Time by searching Oodle for Customer Service Customer Service Representative Jobs.