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Customer Service Rep I : Bilingual : 73006301
Location:
Largo, FL
Description:
Requisition No:828276 Agency: Department of Revenue Working Title: CUSTOMER SERVICE REP I : BILINGUAL : Pay Plan: Career Service Position Number: Salary: 36, : 46, / annually Posting Closing Date: 05/13/2024 Total Compensation EstimatorTool Florida Department of Revenue Child Support Program Customer Service Representative I : Bilingual (Revenue Specialist III) Largo The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This Revenue Specialist III : Customer Service Representative I : Bilingual (English and Spanish) position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: : Initiating and responding to requests: Coordinating with internal and external partners: Researching and resolving case issues: Gathering information and analyzing case data to determine next steps: Interviewing customers in person and/or over the telephone: Interacting with other states, employers, and other business partners: Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: :Ability to speak, read and write effectively in English and Spanish:2 years of experience processing information using a computer system:2 years of experience conducting research and analyzing information to make decisions. *:2 years of experience communicating with others to gather information. *SUBSTITUTIONS: : *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application. SPECIAL NOTES: :This position requires all duties to be performed by speaking, reading, and writing effectively in English and Spanish.:Standard workday of 8am : 5pm, Monday through Friday.:May require you to work outside your regular work schedule.:This role may be eligible for part:time telework after you complete required training and reach an acceptable level of proficiency. SALARY: 36, : 46, annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Karen McDonald, (727) , SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay
Industry:
Insurance
Posted:
May 1 on Tip Top Job
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More About this Listing: Customer Service Rep I : Bilingual : 73006301
Customer Service Rep I : Bilingual : 73006301 is a Customer Service Customer Service Representative Job located in Largo FL. Find other listings like Customer Service Rep I : Bilingual : 73006301 by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Rep I : Bilingual : 73006301 is a Customer Service Customer Service Representative Job located in Largo FL. Find other listings like Customer Service Rep I : Bilingual : 73006301 by searching Oodle for Customer Service Customer Service Representative Jobs.