Customer Service Rep, Corru-Kraft Orora Buena Park

Location:

Buena Park, CA

Description:

Established in 1975, Corru-Kraft Orora has carefully built a reputation as the premier supplier of corrugated sheets on the West Coast and beyond. Corru-Kraft has achieved success by providing customers with reliable service and top quality product. Corru-Kraft is comprised of three plants strategically located in the Los Angeles/Orange County area. Each plant consists of a highly trained workforce, a quality focused management team and well-maintained state-of-the-art manufacturing equipment. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader. The Role Corru-Kraft is seeking a Customer Service Representative for our Buena Park, CA location. What You’ll be Responsible For in this Role In this role you will be the first point of contact representing the company to a diverse customer base. Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations. Manage the customer experience for an order from entry through completion. Safety and Health of self and team working in the surrounding area. Participation in all Safety Activities. Support and maintain ISO 9001 activities and ensure that required processes are maintained. High energy, friendly and professional greeting to customers; on-phone, in-person or email. Timely entry of orders received by phone, fax, email. Accurate order entry through detailed review of sales order generated compared to the customer purchase order. Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment. Problem resolution where necessary. Generate quotations and respond to RFQ’s in a timely manner. Develop strong relations with accounts that result in sales growth. Advise management of any special customer needs or situations that require their attention. Proactive contact with customers to gain new orders. Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system; identify and record any problems relating to the product, process and quality system. Performs other duties and/ or responsibilities as assigned. What We’re Looking For Education and Experience: High School Diploma, plus 3 years of related experience and training. Knowledge, Skills & Abilities: Ability to communicate effectively with internal and external customers individually and in groups. Ability to add, subtract, multiply and divide in all units of measurement, common fractions, decimals, etc…Ability to compute rate, ratio, percent, etc… Ability to use specific computer software; familiarity with corrugated terminology; solve problems dealing with a variety of concrete variables. This position requires the ability to demonstrate the following competencies: Business Mastery Integrated Leadership People Development Change Management Intellectual flexibility & technical acumen Reasonable Accommodations Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: XXXX@ororagroup.com for additional support and guidance Equal Employment Opportunity We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions. Recruitment Agencies Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes. Solicitation of Payments Orora does not solicit payment from our applicants and candidates for consideration or placement.

Company:

Orora Group

Posted:

April 12 on Orora Group

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Customer Service Rep, Corru-Kraft Orora Buena Park | Customer Service Representative in Customer S1

Customer Service Rep, Corru-Kraft Orora Buena Park

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