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Customer Service Manager
Location:
Ottawa
Description:
Founded in 2000, Altene Marketing & Consulting Inc. is a leading market research and certified management consulting firm that helps businesses, governments, and non-profit organizations solve their most challenging problems related to growth, organization and operations. As Customer Service Manager you will be joining a highly successful company, managing a small team where you will be effectively meeting customer needs, delivering high levels of customer care and overseeing the day-to-day management of the internal and external team The role is full time on a 12-month fixed term contract offering hybrid working and a competitive salary. Key responsibilities for the Customer Service Manager: Day to day management of the internal and external teams, (small team) Quality monitoring Coaching and development Daily team briefings Workload organisation Holiday/sickness absence management Management of call queues and customer agent availability Email management of group in box and aged/pending Compile team reporting to meet KPIs Performance management of team against agreed KPIs Recruitment, interviews and onboarding of new starters Participate in the setting of goals, targets and appraisals Take responsibility for escalated queries and complaints Handle inventory, price, product and, technical and general enquiries Entry and resolution of all complaints via CRM system Build external relationship with existing and new customer base Ensure support is provided in line with customer sales strategy/promotions Take responsibility to help mentor and develop apprentices Raise credit notes, create forms for spare parts and returns/repairs Work with 3rd Party logistics provider to ensure on time in full delivery Skills and attributes required for the Customer Service Manager: Previous customer contact experience Proven team leadership skills Able to work to targets and company KPIs Ability to build relationships with customers and colleagues Clear communication skills,. Visit ListedBuy for more information.
Company:
Altene Marketing & Consulting
Posted:
January 19 on ListedBuy
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More About this Listing: Customer Service Manager
Customer Service Manager is a Other Art & Media Jobs Customer Service Manager, Customer Service Representative Job at Altene Marketing & Consulting located in United States. Find other listings like Customer Service Manager by searching Oodle for Other Art & Media Jobs Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Other Art & Media Jobs Customer Service Manager, Customer Service Representative Job at Altene Marketing & Consulting located in United States. Find other listings like Customer Service Manager by searching Oodle for Other Art & Media Jobs Customer Service Manager, Customer Service Representative Jobs.