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Customer Service Coordinator
Location:
Richmond, VA
Description:
At ACI we build our company and our culture not by counting people, but by making our people count! Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years. Benefits: Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes: Medical Insurance Plans Dental Insurance Plan Vision Insurance Plan 401(K) Retirement Plan with Generous Company Matching Health Savings Plan Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website. ACIBuilds.com Summary/Objective: The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service. Essential Functions: Assigns service technicians to jobs and coordinates service resources Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability Inputs project location into system Responsible for customer interaction/satisfaction Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements Conducts customer call backs to ensure highest level of satisfaction Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment Performs other related duties as directed Supervisor Responsibility: No Required: Minimum of 6+ months call center experience, preferably in a dispatch environment Excellent customer service skills Able to multi-task and work in fast paced work environment Ability to handle high call volume Ability to make scheduling decisions based on current needs Possess excellent problem resolution skills Excellent communication/follow-up skills Basic knowledge of MS Office Suite HS diploma, or GED equivalent The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following: Work Environment: Works in a professional office environment and routinely uses standard office equipment Position may require visits to construction site Physical Demands: This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines Travel: May require infrequent travel (typically not overnight) Preferred: One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment Viewpoint, Field Connect and Bidtracer experience Prior military experience preferred
Company:
Atlantic Constructors
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Coordinator
Customer Service Coordinator is a Customer Service Customer Service Representative, Service Coordinator Job at Atlantic Constructors located in Richmond VA. Find other listings like Customer Service Coordinator by searching Oodle for Customer Service Customer Service Representative, Service Coordinator Jobs.
Customer Service Coordinator is a Customer Service Customer Service Representative, Service Coordinator Job at Atlantic Constructors located in Richmond VA. Find other listings like Customer Service Coordinator by searching Oodle for Customer Service Customer Service Representative, Service Coordinator Jobs.