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Customer Service Agent
Location:
Fresno, CA
Description:
Matson Alarm, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for a Customer Service Agent in our Fresno, California location. Position Summary: Our Customer Experience Department at Matson Alarm is a small team of dedicated professionals focused on providing exceptional service. We understand that customers depend upon prompt and efficient effort when it matters the most. Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations. Pay: $20+ per hour depending on experience Duties & Responsibilities: Professionally administers all inbound/outbound calls to provide the industry's best customer experience Address customer billing inquiries, questions regarding service visits, concerns and compliments Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more Schedules service appointments and alarm inspections. Assist technicians by adjusting appointments and rescheduling when necessary Perform basic data entry within monitoring and accounting software Provide feedback to management regarding customer service breakdowns or customers concerns Performs other duties as assigned Education & Required Skills : High School Diploma/GED Excellent customer service skills Excellent phone etiquette skills Working knowledge of electronics Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers Maintains a good working environment with all employees, vendors, and customers Must read and speak English We're Matson Alarm. We were a privately-held family run business for 45 years. Brothers Larry and Mike Matson started the company in 1974 with a purpose in mind - to help protect Valley families and businesses. As they looked to retirement they felt the best evolution of the company would be a merge with Pye-Barker Fire & Safety. Pye-Barker is a reputable national company that was established in 1946. We are now part of a growing national network, with expansive resources to help serve our customers better and in more locations than ever before.Acquired in February 2022 Matson is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation. Job Posted by ApplicantPro
Company:
Matson Alarm
Posted:
April 16 on ApplicantPro, TalentPlusHire
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More About this Listing: Customer Service Agent
Customer Service Agent is a Customer Service Customer Service Representative Job at Matson Alarm located in Fresno CA. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Agent is a Customer Service Customer Service Representative Job at Matson Alarm located in Fresno CA. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.