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Customer Service Agent - Part Time
Location:
New York, NY
Description:
Responsibilities Answering questions and engaging directly with customers in accordance with our standards of service and internal knowledge base via our online customer service platform. Interactions may occur via email, live chat, phone, or a combination of these channels Qualities Enthusiastic & enjoy working as part of a larger team. Committed to helping consumers have the best experience Outgoing and enjoy team brainstorming and collaboration. Comfortable with a paperless office philosophy. Self-starter and proactive with a goal of executing plans. Confident in their abilities to navigate difficult situations with grace. Minimum Basic Standard Benchmark (“MBSB”) Minimum basic standard benchmark (“MBSB”) of proficiency will be established so that minimum standards are met when working with customers, management and co-workers. Training will be provided. Employees understand that to maintain a MBSB, employee interactions with customers may be recorded without notice for quality control purposes. The records may be used to demonstrate that a minimum basic standard was or was not met. The recordings may also be used for training purposes. MBSB metrics may include, but are not limited to: Polite, helpful, “customer is always right” attitude Accuracy of answer provided to customers Speed of providing answers to customers Spelling & grammar accuracy when responding to e-mails. Quality of customer interactions Customer satisfaction surveys Secret shopper reports Reviewing transcripts of interactions. Working Conditions The main office is centrally located at in the Theatre District. Pay rate is $20/hour. Customer Service hours are Monday – Sunday from 9am – 9pm. Each agent works not more than 24 hours per week. At least 2 weekends per month are required. On Designated Holidays the office is closed, however, customer service continues to work. A desktop computer will be provided in the office. Remote work is not permitted unless approved by Senior Management. A standard company confidentiality agreement/NDA is required. This position would be in a professional high paced office environment. Physical Requirements While performing the duties related to this job, the employee is regularly required to have visual acuity, talk, and hear while communicating with executives and other staff members. This position requires sitting, standing, bending, and walking. The employee may occasionally be asked to lift and/or move items up to 10 pounds. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Employment for this position may be contingent on passing a skills test. In compliance with NYS law (excluding legally qualified exempt individuals) all employees must be fully vaccinated and up to date on their booster shots. Nederlander Productions provides equal employment opportunity. Discrimination of any type will not be tolerated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristics protected by state, federal and local law. Nederlander Productions employees take part in yearly Anti-discrimination, Anti-harassment, DEIB, Anti-Bullying training and Anti-Racism training. About the Company Nederlander is a family-owned purveyor of live entertainment since 1912. We operate historic theaters, produce, and present the best in theatrical and concert events, and innovate new ways to engage future generations of theatergoers. Broadway Direct is a national consumer brand that is an official and trusted source for all things Broadway. Broadway Direct presents its customers with relevant Broadway news as well as informing consumers where to purchase authentic tickets online for any Broadway show in NYC and Broadway shows on tour across the country. Broadway Direct was founded by the Nederlander Producing Company of America. Nederlander owns and/or operates nine Broadway Theatres in New York City including the Richard Rodgers Theatre (HAMILTON), The Gershwin Theatre (WICKED) and The Minskoff Theatre (THE LION KING). The Nederlander Organization and Broadway Direct are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion. How to Apply Prepare a one page cover letter that outlines the following: Why are you interested in working with Broadway Direct? Why are you the perfect candidate for the job? What are your career goals? Along with the one page cover letter, please include a one page resume that highlights your most recent job experience(s) and also your educational background. No phone calls please, all interested candidates must submit their cover letter and resume online. Powered by JazzHR
Company:
Broadway Direct & Nederlander Producing Company Of America
Posted:
January 1 on The Resumator
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More About this Listing: Customer Service Agent - Part Time
Customer Service Agent - Part Time is a Customer Service Customer Service Representative Job at Broadway Direct & Nederlander Producing Company of America located in New York NY. Find other listings like Customer Service Agent - Part Time by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Agent - Part Time is a Customer Service Customer Service Representative Job at Broadway Direct & Nederlander Producing Company of America located in New York NY. Find other listings like Customer Service Agent - Part Time by searching Oodle for Customer Service Customer Service Representative Jobs.