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Customer Liaison Officer
Location:
Coatham Mundeville
Description:
Our client is currently seeking a Customer Liaison Officer to join their team. The successful candidate will be responsible for working with the healthy homes team on the damp & mould programme. Previous experience within the social housing industry will be a benefit. Job Title - Customer Liaison Officer Location – South shields NE34 Contract – Temp Hours – 37 The Role Summary Our client is currently seeking a Customer Liaison Officer to join their team. The successful candidate will be responsible for working with the healthy homes team on the damp & mould programme. Previous experience within the social housing industry will be a benefit. Your key duties within the role will include: Collaborate with the healthy homes team to identify and resolve damp and mould issues Acting as the first point of contact for customer accessing to council services, whether in person, by telephone, digitally or via social media. Answering customer queries, feedback, and complaints To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate. To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate. Deal with all customer cases, promptly and proactively, taking the case as far as possible to conclusion on initial enquiry, exercising judgement on when each case requires referral to the Supervisor. Ensure you keep up to date with changes to legislation, policies and procedures across a wide range of business units in order to continue to provide a customer focussed service. Be aware of any additional services both internally and externally which may be associated with the enquiry and offer additional contact information for services as relevant. Working with the team to embed learning from feedback to. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
February 6 on ListedBuy
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Customer Liaison Officer is a Other Art & Media Jobs Customer Liaison Officer Job at Service Care Solutions located in United States. Find other listings like Customer Liaison Officer by searching Oodle for Other Art & Media Jobs Customer Liaison Officer Jobs.
Customer Liaison Officer is a Other Art & Media Jobs Customer Liaison Officer Job at Service Care Solutions located in United States. Find other listings like Customer Liaison Officer by searching Oodle for Other Art & Media Jobs Customer Liaison Officer Jobs.