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Customer Experience Analyst
Location:
Toronto
Description:
48264 - Regular - Representation: SOCIETY Job code: 00004951 Pay information: Schedule 1 / MP2 Hours of work (per week): 35 hr 5day 7hr Shift work: No Number of positions: 1 Town/City: Toronto, Ontario Department: STRT, ENGRYTRS & HR / ENT & ENERGY TRANSITION STRATEGY / BUSNS STRTG1 The Analyst will support the Customer Experience team by assisting with strategies to optimize customer engagement, provide insights and implementation recommendations to Hydro One through the efforts of CX surveys, external best practices, mining of all internal customer data, Customer Segmentation, and Journey Mapping. This Analyst will work collaboratively with our internal clients to ensure the accuracy of the data and assist with the development of insight-driven recommendations centered around best in class customer experience. These recommendations will support business objectives such as marketing strategy, contact center, energy conservation, financial assistance programs, as well as strategic and tactical customer care opportunities. Accountabilities Translating analytical insights into recommendations to deliver increased performance for our internal client leveraging SPSS and Excel Quality Assurance checks of Vendor Research presented to the business Develop presentations for stakeholders and management, summarizing key findings and areas of opportunity Leverage industry research to understand motivation, needs, and values, sharing the influences with Market Solutions in the development of marketing, digital and creative initiatives Analyze and recommend best practices and customer insights back to Market Solutions and various internal clients to assist them in selecting the best messaging, tactics and channels to communicate effectively back to customers Participate in project meetings and proposal evaluations, and ensure changes are correctly implemented Collaborating with 3rd party vendors and assisting with managing project timelines and deliverables Utilizing segmentation. Visit ListedBuy for more information.
Company:
Hydro One Networks
Posted:
May 23 on ListedBuy
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More About this Listing: Customer Experience Analyst
Customer Experience Analyst is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Customer Experience Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Customer Experience Analyst is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Customer Experience Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.