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Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job
Location:
Glastonbury, CT
Description:
Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job ID 2023-3462 Category Customer Service Type Regular Crum & Forster Company Overview Crum & Forster (C&F) Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: Job Description Travel Insured International (TII), a Crum & Forster company, is hiring for a Customer Service Supervisor. Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. The highly motivated, team-oriented Supervisor oversees the intraday operations of assigned teams. They will possess strong leadership, critical thinking skills, and a passion for innovation and motivation. They are responsible for measuring and providing appropriate performance feedback, assisting in the implementation of improvement projects, assisting with customer escalations, and providing ongoing support to teams. Supervisors will be expected to maintain team performance and quality standards based on established metrics and benchmarks. What you will do for C&F: Lead by example; set the bar for service standards as a leader of the business unit.Model high standards of delivering and promoting excellent customer service to surpass expectations.Lead the team to embrace and adapt progressive change within the department and company.Provide resolution on escalated customer inquiries.Assist with interviews and hiring for Customer Care Specialist and Team Lead roles.Influence the design and delivery of training programs for new team members and existing staff.Influence strategic improvement initiatives in support of the customer experience, including our quality program, case management, and representative development.Serve as a liaison between associates and other teams/departments in order to ensure efficiency through such means as process evaluation.Support hiring, development, and performance management of staff. Conducts quarterly CITE (performance) reviews.Demonstrate effective coaching with employees to ensure high levels of engagement, effectiveness as a cohesive team, attainment of departmental goals, and promotion of the TII culture.Perform other related duties as needed What you will bring to C&F: Bachelor's degree or equivalent experience required, plus a minimum of 3 years of related experiences1-2 years' prior Leadership experience (within a call center preferred)Knowledge of insurance and/or financial industry preferredEffective use of quantitative and financial information to monitor overall call center performanceExperience with support channels including telephone, email, and chatSuperb written and oral communication skills that transcend analytical, facilitation, coaching, negotiation, problem solving, and training responsibilitiesAbility to readily adjust to multiple demands and constituencies, shifting priorities, and rapid changeDemonstrated ability to critically think by analyzing data and problem-solving data to reach a well-reasoned solutionStrong working knowledge of current phone systems and call center technology to effectively drive positive resultsLearning agility; open to new ways of thinking and acquiring new skills and processes to retain our competitive advantage #LI-AV1#LI-Remote What C&F will bring to you Competitive compensation packageGenerous 401K employer matchEmployee Stock Purchase plan with employer matchingGenerous Paid Time OffExcellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeingA core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen pathA dynamic, ambitious, fun and exciting work environmentWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community. At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
Company:
Crum And Forster
Posted:
January 2 on WhatJobs
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More About this Listing: Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job
Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job is a Executive Supervisor Job at Crum and Forster located in Glastonbury CT. Find other listings like Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job by searching Oodle for Executive Supervisor Jobs.
Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job is a Executive Supervisor Job at Crum and Forster located in Glastonbury CT. Find other listings like Customer Care Supervisor Job Locations US-CT-GLASTONBURY Job by searching Oodle for Executive Supervisor Jobs.