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Customer Care Retention
Location:
Orem, UT
Description:
Job Description: As a Customer Retention Representative, you will receive and reach out to customers to extend services and maintain retention. You will exemplify empathy and excellent communication as you work with our customer base and the retention team. What We Offer: $25 - $30 / hour (including commission) Medical, dental, and vision insurance Life insurance 401(k) A state-of-the-art workout facility with locker rooms and sauna Coca-Cola free soda machine NBA regulation-size indoor basketball court Pool table Variety of full-time, in-office schedules available between 7:00 am - 6:00 pm, Monday through Saturday (all Sundays off) Opportunities for growth and advancement Qualifications: Call center customer service experience Empathy : You are empathetic and know how to build value while finding common ground and supporting customers Customer Relations : You engender trust and rapport, actively listen, and validate customers while providing solutions Dynamic : You are a proven team player and have a focused and persistent work ethic Bonus : 6+ months of sales or retention experience What to Expect: You will receive inbound calls from other departments to speak with customers regarding requests to cancel their service You will contact customers who desire to cancel their service or who have already canceled and collaborate with the customer to find solutions You will apply principles of retention and assist customers interested in renewing services You will provide exemplary customer advocacy to resolve customer issues and improve Saela's services You will receive weekly mentoring from leadership to support you in developing your communication and customer care skills and achieving your personal goals Company Description: Saela is a Utah-based company that excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our love-based culture, mentorship, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos. Saela is an Equal Opportunity Employer . We look forward to meeting you!
Company:
Saela
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Care Retention
Customer Care Retention is a Customer Service Customer Care Retention Job at Saela located in Orem UT. Find other listings like Customer Care Retention by searching Oodle for Customer Service Customer Care Retention Jobs.
Customer Care Retention is a Customer Service Customer Care Retention Job at Saela located in Orem UT. Find other listings like Customer Care Retention by searching Oodle for Customer Service Customer Care Retention Jobs.