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Customer Account Manager
Location:
Sioux Falls, SD
Description:
We are seeking an experienced Customer Account Manager to join our growing organization. In this position you will be responsible for dedicated customer account management including repeat sales and customer satisfaction. As a lead point of contact with our customers in conjunction with Sales and the Customer Services Manager, you should anticipate the customers needs, work within the company to ensure deadlines and product deliverables are met to create a successful relationship. Customer Account Manager Duties and Responsibilities: Strive to build, maintain, and create long-term relationships with customers by delivering exceptional customer service on a day-to-day basis Collaborate with Sales, Customer Services Manager and the New Business Integration Manager to onboard new business initiatives and develop existing customer relationships Respond to customer correspondence, both verbal and written in a timely manner Preparation and participation of quarterly and annual business reviews Forecast and track key account metrics Monitor and analyze customer's product usage to manage inventory levels Initiate Corrective Action Requests and internal coordination of analysis and documentation to ensure timely response to customer concerns Work on special projects, proposals and reports as assigned Manage, prepare, and assist with development of customer reporting Process customer orders, production orders, releases and maintain customer files Prepare and provide Acknowledgements Provide support, as needed for Sales Account Executives and Customer Services Manager Participation in training of new employees to improve understanding of Sales/Customer Account Manager role in organization Cross-training of team members to ensure department is capable of sustaining business activities during PTO, holidays, emergency leaves, etc.
Company:
Bell
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Account Manager
Customer Account Manager is a Sales Account Manager Job at Bell located in Sioux Falls SD. Find other listings like Customer Account Manager by searching Oodle for Sales Account Manager Jobs.
Customer Account Manager is a Sales Account Manager Job at Bell located in Sioux Falls SD. Find other listings like Customer Account Manager by searching Oodle for Sales Account Manager Jobs.