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Complaints Officer
Location:
London
Description:
We are working closely alongside a Local Authority in London to assist with the appointment of a Complaints Officer , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £17.42 - £21.83 per hour Responsibilities: To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary. To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted. To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries. To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies. To develop and maintain effective professional relationships with partners. Experience : Experience of delivering multiple services within a compassionate and target driven environment. Experience of cultivating a positive customer focus that is promoted across all activities and service improvement initiatives. Experience of improving an operational culture across a dynamic business environment that is actively demonstrated by staff through a professional approach to communicating with all residents and stakeholders. Experienced and responsive to change management delivery and the implementation of service improvements. Experience in working within time and budget restraints. Experience of working in a political environment, skills in understanding and responding to different approaches and taking a cross organisational perspective. Excellent communication and negotiation skills and a coaching style of management that motivates the various teams to perform at their best. Experience of working in a high performing operational. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
April 12 on ListedBuy
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Complaints Officer is a Other Art & Media Jobs Complaints Officer Job at Brackenberry located in United States. Find other listings like Complaints Officer by searching Oodle for Other Art & Media Jobs Complaints Officer Jobs.
Complaints Officer is a Other Art & Media Jobs Complaints Officer Job at Brackenberry located in United States. Find other listings like Complaints Officer by searching Oodle for Other Art & Media Jobs Complaints Officer Jobs.