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Communication Specialist II : Ambulance Dispatch : FT
Location:
Roanoke, VA
Description:
Workplace: Onsite Sign on Bonus:7,500 (when external candidate meets applicable guidelines) How You'll Help Transform Healthcare:The Communication Specialist II is one of the first points of contact for physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic. Working in a call center environment as part of an extended team under the direction of the lead pod, the Communications Specialist II is a central link in the safe transfer and transport of patients throughout the region. This position is primary responsible for emergency flight operations for Carilion Clinic Life:Guard. This includes call intake for scene responses and inter:facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities. When not actively working through flight requests, the Communication Specialist is responsible for taking emergency and non:emergency ground ambulance transport requests. The Communications Specialist II is responsible for activating and managing the emergency response plan and real:time problem solving to ensure a consistent delivery of service excellence and service recovery efforts when needed. Performs specific job responsibilities: :Uses service excellence principles in all communication to deliver an easy, empathetic, and solution:oriented experience for all callers.:Keeps up to date with ground operations, procedures, and protocols.:Primarily used for staffing the flight dispatch pod in the Communication Center.:Receives and screens calls in an efficient manner to minimize delays.:Appropriately determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care.:Follows aviation vendor and Carilion Clinic procedures for helicopter dispatch and flight following operations, including non:Carilion aircraft.:Demonstrates sustained proficiency in multi:tasking, prioritizing workload, and problem solving skills.:Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need.:Activates the post:accident incident plan, works through the scenario in an organized, efficient, and timely manner in collaboration with the manager on call and/or transport coordinator.:Works collaboratively with CCPT leadership and the sending physician when a critical care patient cannot be transported by air to explore the safest and most appropriate mode of transport.:Responsible for entering outside agency flight following information, maintenance, and PR flight information into the dispatch system for tracking.:Works closely with the lead pod to assist other team members as directed. What We Require:Education: High school diploma or equivalent required. Experience: Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required. Licensure, certification, and/or registration: American Heart Association Basic Life Support : Health Care Provider (AHA BLS :HCP) required within 3 months of hire. Virginia Office of Emergency Medical Services certification required as an Emergency Medical Technician: Basic (EMT:B) or Advanced Emergency Medical Technician (AEMT) required. Emergency Medical Technician: Intermediate (EMT:I) or Emergency Technician: Paramedic (EMT:P) preferred. Emergency Medical Dispatch certification preferred. Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) are required within 2 years of hire. Other Minimum Qualifications: Job requires long periods of sitting and use of a headset for frequent telephone interactions. Must be pro
Posted:
May 8 on Tip Top Job
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More About this Listing: Communication Specialist II : Ambulance Dispatch : FT
Communication Specialist II : Ambulance Dispatch : FT is a Human Resource Communication Specialist II Job located in Roanoke VA. Find other listings like Communication Specialist II : Ambulance Dispatch : FT by searching Oodle for Human Resource Communication Specialist II Jobs.
Communication Specialist II : Ambulance Dispatch : FT is a Human Resource Communication Specialist II Job located in Roanoke VA. Find other listings like Communication Specialist II : Ambulance Dispatch : FT by searching Oodle for Human Resource Communication Specialist II Jobs.