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Commercial Direct Bill Customer Service Representative
Location:
O Fallon, MO
Description:
JOB DESCRIPTION Responsibilities: Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center Works collaboratively with team members, and business partners to provide a quality experience for our agents Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures Responsible for cross selling products to provide best and most beneficial experience for clients Work overtime as needed Complete additional tasks and other projects/duties as assigned Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis Requisition #: 64216ahf9io63
Company:
Chubb
Posted:
April 12 on InsuranceJobs
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More About this Listing: Commercial Direct Bill Customer Service Representative
Commercial Direct Bill Customer Service Representative is a Customer Service Customer Service Representative Job at Chubb located in O Fallon MO. Find other listings like Commercial Direct Bill Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Commercial Direct Bill Customer Service Representative is a Customer Service Customer Service Representative Job at Chubb located in O Fallon MO. Find other listings like Commercial Direct Bill Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.