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Client Support Specialist (3rd Line)
Location:
Vancouver
Description:
In the past 18 months, we have enjoyed a TREBLE employee headcount in North America. We're a highly acquisitive business and have been lucky enough to acquire some amazing businesses in this time. As we continue to grow across North America, we're hiring for an amazing Technical Support Specialist (3rd Line). This role is a brand new role to support the increasing demand from new and existing customers across Pacific and Mountain time zones. Please note, we require someone with intermediate working experience of SQL for this position. Working within the Professional Services Department, this role will focus on providing technical customer solutions for our suite of products. As a Technical Solutions Specialist (TSE) you will be responsible for researching and resolving complex escalated client issues through a high level of analysis and expertise, lending said expertise internally, working closely with QA/Development teams to determine solutions, and test incorporated fixes into future product releases. You will also be responsible for responding promptly and accurately to technical and proprietary software help requests, over the phone or through other electronic mediums, portraying a positive and friendly attitude, and delivering high levels of customer service, both internally and externally, as needed, and as assigned by management or management representative. This is an internally promoted position only Day-to-day: Manage the level three queue daily and relay the resolutions to the TSS or TSS II Provide exceptional customer service and support via chat, outbound calls, email, fax or other methods as specified within company standards and guidelines, as needed, and as assigned by management. Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research. Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira). Work with. Visit ListedBuy for more information.
Company:
Accountantsworld
Posted:
January 3 on ListedBuy
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More About this Listing: Client Support Specialist (3rd Line)
Client Support Specialist (3rd Line) is a Other Art & Media Jobs Support Worker Job at Accountantsworld located in United States. Find other listings like Client Support Specialist (3rd Line) by searching Oodle for Other Art & Media Jobs Support Worker Jobs.
Client Support Specialist (3rd Line) is a Other Art & Media Jobs Support Worker Job at Accountantsworld located in United States. Find other listings like Client Support Specialist (3rd Line) by searching Oodle for Other Art & Media Jobs Support Worker Jobs.