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Client Service Account Manager
Location:
Gilbert, AZ
Description:
Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers. Our Mission Helping people reach their full potential by delivering exceptional employee experiences. Our Values G.S.D. (Get $h*t Done) - with purpose. Own It - Be accountable. Produce accurate and comprehensive results. Collaborate - Be transparent. Create an environment where we work together towards a common vision. Embrace Change - Think outside of the box. Be willing to adapt and grow. We are hiring a Service Account Manager We want to chat with you if you are looking to collaborate with a team of conscientious, creative, and supportive people, and be part of an incredible workplace culture. Your personal attributes You view the company's goals as your own goals. You are adaptable to a fast-paced environment. You are comfortable communicating what is working well and what is not. Summary The Customer Service Representative is accountable and responsible providing quality service to our clients. This position contacts and assists clients in obtaining information for payroll processing and tax related issues; verifies totals, responds to/resolves client questions, problems and delivers quality customer service. Your duties will include Assists clients with the proper functioning and processing of payroll related things such as general ledger, time, garnishments, accrued time off policies, insurance, workers compensation and 401(k) deductions. Also assists clients with time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing Makes client user changes as authorized by the client, i.e. new employee system access, reports on demand, changing bank account information, etc. Receives new clients when handed off from Implementation Specialist Escalates complex tax issues to Tax Specialist Responds to escalated payroll, benefit or other ancillary functions from Customer Service Representatives Provides training and guidance to Customer Service Representatives Performs other duties or special projects as assigned Office Suite software Microsoft Suite (Outlook, Teams, Word, Excel, etc) Salesforce iSolved Payroll Platform RingCentral Education/Experience High School Diploma Previous experience in a customer service center Strong customer service skills, with a pro-active approach Knowledge of general payroll principles, including payroll processing iSolved experience a plus Strong analytical and problem-solving skills Excellent verbal and writing communication skills Able to work in a fast-paced environment Strong team player - able to jump in where needed Open to change, and adherence to established processes Prefer a candidate in the Phoenix/Gilbert/Mesa area Hybrid work offered after completion of training, required to be in the office during the first 90 days of training Certificates and Licenses PHR or CPP a plus Benefits 401 (k) 401 (k) match Health, dental and vision Unlimited PTO ZayZoon Other tangible benefits We embrace diversity Greenlink Human Capital Management recognizes that a diverse team is an integral and welcome part of a successful and ethical business. We hire talent regardless of their race, color, religion, age, national origin, gender, gender identity or expression, sexual orientation, disability, pregnancy, marital status, or age. We foster the same inclusion both within our company and our stakeholders and partners. If you have a growth mindset, aren't afraid to challenge the status quo, and possess an entrepreneurial spirit, please submit your resume.
Company:
Greenlink HCM
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Client Service Account Manager
Client Service Account Manager is a Sales Account Manager Job at Greenlink HCM located in Gilbert AZ. Find other listings like Client Service Account Manager by searching Oodle for Sales Account Manager Jobs.
Client Service Account Manager is a Sales Account Manager Job at Greenlink HCM located in Gilbert AZ. Find other listings like Client Service Account Manager by searching Oodle for Sales Account Manager Jobs.