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Client Administrator Officer - 6-Month Contract
Location:
Toronto
Description:
Requisition ID: 184793 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of the Job We are seeking a committed and dynamic individual to join our Client Administration Department located in downtown Toronto. The Client Administration team provides back office support to our Dynamic Funds clients. This is an excellent opportunity for individuals who have a passion for finance and would like a career driven by customer service. Strong verbal and written communication skills are required. As the successful candidate you will have the opportunity to provide excellent service to clients by researching and resolving trade requests & you will report directly to the Assistant Manager, Client Administration. All new employees to Client Administration will complete an on-the-job training program. Key Accountabilities Accurate Processing of financial & non-financial mutual fund transactions; Quality control of team tasks as required; Review and action data integrity reports Place outbound calls to resolve NIGO items; Respond to escalated calls from clients and provide appropriate resolution and knowledge through effective communication; Meet individual, team, and department Key Performance Indicators (KPI) Investigate and track system issues and develop workarounds/solutions; Work with Leadership Team to define and enhance procedures; Work with Leadership Team to update Policies and Procedures Work with Assistant Manager to ensure all team members are fully cross-trained; Work with team to provide proactive solutions to problems and potential issues; Improve service levels by continually reviewing processes/procedures and identifying opportunities for enhancement; Participate in special projects/assignments; perform other duties as required. Functional Competencies Good call efficiency while maintaining quality customer service; Strong problem-solving skills; Strong attention to detail; Good verbal. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 23 on ListedBuy
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More About this Listing: Client Administrator Officer - 6-Month Contract
Client Administrator Officer - 6-Month Contract is a Other Art & Media Jobs Client Administrator Job at Scotiabank located in United States. Find other listings like Client Administrator Officer - 6-Month Contract by searching Oodle for Other Art & Media Jobs Client Administrator Jobs.
Client Administrator Officer - 6-Month Contract is a Other Art & Media Jobs Client Administrator Job at Scotiabank located in United States. Find other listings like Client Administrator Officer - 6-Month Contract by searching Oodle for Other Art & Media Jobs Client Administrator Jobs.