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Centralized Rent Collection Specialist
Location:
Tustin, CA
Description:
Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential . Job Description The Single-Family Rental Community (SFRC) Centralized Collection Specialist is responsible for managing the process on any Resident that has not financially met the terms of the lease agreement. The SFRC Centralized Collection Specialist will contact all Residents and encourage them to pay any outstanding balances, send statements to all residents with balances, send all necessary files to legal, and manage the eviction process in a proactive and consistent manner.This position works a hybrid schedule and will report to our Tustin office (92780) Tuesday-Wednesday-Thursday and will work from home Monday and Friday. You must be open to working Saturdays as well from home. If you do not have an internet connection at home you can work in office all week.Manage Payment Experience Work with both internal and external customers to troubleshoot resident payment issues until resolution Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties Review all new move in balances to ensure ledger charges and payments were applied accurately Consistently inform all residents of Tricon's payment policies, procedures, and their contract obligations Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricon's Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements Review all ledgers, notices, leases, and communications for accuracy prior to distribution Identify eligible candidates for Tricon Relief fund when applicable Manage Delinquency Process/Performance Review all necessary reports/dashboards/systems daily to track goal progress and resolve any necessary account issues Communicate effectively and consistently with all Residents with balances daily until account resolution Forecast month end Delinquency and report weekly progress to Manager Remain compliant with Tricon policies and procedures, and seek/provide feedback to improve processes and performance Manage Notice/Eviction Process Ensure Notice to Pay or Quit Process is completed in a thorough, consistent, and timely manner each month Prepare eviction files on notices of non-compliance when needed Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations Collaborate with appropriate SFRC team schedule Occupancy Checks when needed Follow up with legal on eviction progress until resolution Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law Complete All Action Items daily/weekly as requested by Manager Manage Past Resident Collections life cycle Qualifications: Open to working Saturdays at home Extremely organized Detail oriented Exceptional customer service Deal with situations and issues proactively and persistently At least 1 year of Property Management experience is preferable Strives to consistently meet and exceed service standards Excellent verbal communication skills required Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities Knowledge of Yardi preferred Minimum Requirements: High school diploma or GED Prior residential single- family management experience preferred Demonstrated attention to detail At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.$44,340.00 - $66,520.00
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More About this Listing: Centralized Rent Collection Specialist
Centralized Rent Collection Specialist is a Accounting & Finance Collections Specialist Job at Tricon Residential located in Tustin CA. Find other listings like Centralized Rent Collection Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Centralized Rent Collection Specialist is a Accounting & Finance Collections Specialist Job at Tricon Residential located in Tustin CA. Find other listings like Centralized Rent Collection Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.