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Case Manager
Location:
Kenosha, WI
Description:
Job Title: Workforce Navigator (Case Manager) Reports to: Center Manager Position Classification: Non-exempt Office Location : Racine, Kenosha, and Walworth Counties Wage: $19.00 to $20.00 EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve. Primary Objectives of Position : Serve as a liaison between community-based organizations, workforce partners, businesses/employers and participants who are High School Equivalency (HSED) students. Reach out to the community and cultivate or enhance relationships with partners and community agencies to ensure wrap around, supportive service, and educational opportunities are available and accessible based on participant needs. Ensure participant success by referring to contacts with partners and following up on success of services rendered and enrollment into higher education options. Identify workforce co-enrollment program options and refer participants accordingly. Work closely with regional Business Services Team to connect participants with area employers that are a close match with participant skills and abilities. Essential Job Functions: Develop relationships with community organizations, educational institutions, and social service agencies to encourage enrollment in workforce center programs. Discuss and present on opportunities for careers within southeast WI's targeted industries and become a subject matter expert on those targeted industries. Assist Business Services Team with talent acquisition for local businesses including screening and assessing participants for technical and soft skills to assess suitability and fit for assigned positions. Appropriately connect participants to open positions, resulting in employment. Assist participants in accessing resources to secure employment, training, or other supportive services to attain self-sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner. Use computers and printed materials, assist participants in accessing websites and state systems for available resources. Assist individuals with understanding and completing program enrollment processes. Contact participants and partner agency contacts on a regular basis to verify and document resources offered and accessed. Establish and maintain knowledge of community and participate in community events and other activities. This may require a weekend and evening work schedule. Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. Also be able to immediately respond to the needs of customers with support options. Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities. Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Qualifications: Education : Bachelor's Degree in related field or 2 years equivalent experience required. Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization. Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required. Ability to create or modify resource materials. Working knowledge of Workforce Service and community programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred. Skills/Abilities : Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Ability to communicate with staff and leadership clearly and concisely via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must. Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis, and data base access. Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must. Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Bi-lingual (Spanish / English) candidates encouraged to apply. Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success Equal Opportunity Employer Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities. Job Posted by ApplicantPro
Company:
Dynamic Workforce Solutions
Posted:
January 25 on ApplicantList
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More About this Listing: Case Manager
Case Manager is a Social Services Case Manager Job at Dynamic Workforce Solutions located in Kenosha WI. Find other listings like Case Manager by searching Oodle for Social Services Case Manager Jobs.
Case Manager is a Social Services Case Manager Job at Dynamic Workforce Solutions located in Kenosha WI. Find other listings like Case Manager by searching Oodle for Social Services Case Manager Jobs.