Alera Group
This listing was posted on Broadbean.
CARE Representative
Location:
Rochester, NY
Description:
OVERVIEW The CARE Group Benefit Administrator is the external facing component of our department. As a member of the CARE Team, each GBA is assigned to a "Service Team" in which they will be responsible for maintaining a high level of client satisfaction alongside their fellow team members. An integral part of maintaining this high level of client satisfaction is to work with internal resources and external carrier partners to provide our clients' employees relief on benefit related matters.RESPONSIBILITIESEssential DutiesThe GBA will play an integral role in maintaining high rates of client satisfaction. The essential duties and responsibilities of the position, which are to be performed with or without reasonable accommodation, include: * Take inbound and place outbound calls to our clients and their employees * Respond to all requests within 24 hours * Prioritize and manage individual work load on a daily basis * Work alongside other Service Team members to ensure timely responses to shared responsibilities such as emails, tasks and broker tickets * Assist employees with questions and issues regarding their personal benefits package * Directly works to resolve individual employee benefit issues, errors and other concernsOther Duties * Accurately maintain internal and external benefit databases * Ensure timely documentation of all correspondence * Answer inbound calls regarding groups outside of the assigned book of business during periods of high call volume * Perform additional duties and functions as required to accommodate business needsRequired Knowledge, Skills, and Abilities * Demonstrated exceptional customer service ability * Strong clerical skills, including written communication * Strong interpersonal skills, including verbal communication * Ability to maintain strict privacy standards * Ability to organize, plan and prioritize workflow * Familiarity with medical/insurance terminology a plusQUALIFICATIONSQualificationsA qualified candidate must have: * Education Required: High School Diploma, GED, or equivalent * Preferred: Associates Degree in a business field * Experience: 2+ years prior experience in a customer service role * An equivalent combination of education and experience Technical Proficiency * Microsoft Word* Microsoft Excel* Microsoft OutlookSystems/Equipment* Experience with agency management or benefit admin software* Experience with claims payment softwareLicense Requirements * Acquisition of NYS Life, Accident and Health License within the first yearPhysical and Environmental * Lifting (5 lbs to 10 lbs) * Sitting for extended periods of time * Repetitive motion (data entry/typing) * Travel
Company:
Alera Group
Posted:
May 11 on Broadbean
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Broadbean
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: CARE Representative
CARE Representative is a Accounting & Finance Care Representative Job at Alera Group located in Rochester NY. Find other listings like CARE Representative by searching Oodle for Accounting & Finance Care Representative Jobs.
CARE Representative is a Accounting & Finance Care Representative Job at Alera Group located in Rochester NY. Find other listings like CARE Representative by searching Oodle for Accounting & Finance Care Representative Jobs.