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Call Center Representative
Location:
Lisle, IL
Description:
Job Title: Call Center Agent Reports To: Director of Traveler Services General Overview: Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, customer service, and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you! Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team. This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent. Role & Responsibilities: Deliver exceptional guest experience either over the phone or via email Process sales calls to close new individual sales for direct guest and travel advisors Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries Follow sales techniques to close sales and maximize company revenue Effectively communicate and follow up with guests and travel advisors to collect payment Develop positive working relationships with various departments and staff Adhere to company policies and guidelines including attendance and workforce adherence Provide 5-star service at all times to our direct guests and travel advisor partners Other d uties and responsibilities as assigned Qualifications Positive, can-do attitude Excellent communicator with colleagues, leaders, direct guests & travel advisors Reliable and self-motivated Highly organized and able to prioritize assigned tasks for optimal use of time Able to work with minimal supervision A drive to deliver an excellent guest experience Exceptional problem-solving skills, accuracy, and a high attention to detail Quick learner with a desire to develop and grow within a collaborative team environment Team-oriented and results-driven Able to multi-task and handle projects in between calls Experience with travel sales is preferred Experience with RightRez flight software a plus Experience with Salesforce is a plus Experience with Centaur is a plus For more information, please visit Mayflower Cruises and Tours website. Powered by JazzHR
Company:
Mayflower Cruises & Tours
Posted:
March 14 on The Resumator
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at Mayflower Cruises & Tours located in Lisle IL. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job at Mayflower Cruises & Tours located in Lisle IL. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.