This listing was posted on ApplicantPool.
Call Center Representative
Location:
East Hartford, CT
Description:
First Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) with Call Center Representative opportunities in East Hartford, CT! The Call Center Representative often serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs. Duties and Responsibilities Primary Accountabilities and tasks: Answers all incoming calls in a timely manner in a call center setting Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointment for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider Pertinent Expected Duties: If checking-in patient on ECW (if appropriate), make a copy of both the patient's insurance card and valid current identification and scan into ECW Reviews patient demographics, insurance information, preferred pharmacy, and pertinent annual forms for signatory Uphold patient confidentiality through understanding and proficiency of eHIPAA regulations for PHI. Refrains from accessing charts or records for patents unless there is a need to know to complete your role. Familiarize self with expected workflows for role, including expected call volume, dropped call reports, volume of time on phone for calls. Gathers and enters pertinent registration information to create a new client record in EHR. Works through incoming telephone encounters received. Sends telephone encounter communications to patient care teams and individuals necessary to manage patient's care and questions as needed. Understands and respects all cultural diversity and equity and gender identities. Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines. Complies with all organizational policies and procedures, regulatory, compliance, accrediting and local and federal statutes and standards. Schedule: Day shift Ability to commute/relocate: East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Required) Experience: Call center: 1 year (Preferred) Customer service: 1 year (Preferred) COVID-19 considerations:Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.First Choice Health Centers is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. First Choice Health Centers is a drug-free work place. We participate in the E-Verify program.Job offers are contingent upon passing the employee pre-employment physical and drug screening, completion of a satisfactory background check, satisfactory professional reference check as well as other screenings as may be appropriate. Job Posted by ApplicantPro
Company:
First Choice Health Centers
Posted:
December 27 2023 on ApplicantPool
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPool
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at First Choice Health Centers located in East Hartford CT. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job at First Choice Health Centers located in East Hartford CT. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.