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Call Center Representative Full-Time 8:30-5:00PM
Location:
Rockford, IL
Description:
Description Family Credit Management is a nationwide credit counseling agency looking for friendly, compassionate and driven people to assist our active clients on a daily basis. Our client service representatives assist clients over the phone, email and text, making certain they are receiving all the benefits of our program. Experience in a call center or other phone based customer service environment strongly preferred. Position is in-person at our Rockford office, 40 hours per week. Hours are 8:30-5:00PM. Requirements Excellent communication skills. Our client services representatives communicate through phone conversations, emails and chats. This must be done in a professional, effective and compassionate manner at all times. Fast paced work environment with approximately half of the work day spent speaking with existing clients via phone or online chat with the remainder of the day researching customer service issues and responding back to the client via phone, mail, or email. Must have a good attitude at all times. This position requires that client service representatives speak to multiple people each day. Most of them are undergoing personal distress and deserves our undivided attention, support, and a positive outlook. Exceptional follow up with clients to ensure all client concerns are resolved promptly and thoroughly. This position also requires the ability to work independently while taking direction from management. Computer Literacy. Experience with outlook, word, scanning of documents, online chat, etc. as well as the ability to type a minimum of 30WPM is required. Background in customer service preferred. Benefits for Full-Time employees include health, dental, vision, life insurance, 401(k) retirement plan and paid vacation. Job Posted by ApplicantPro
Company:
Family Credit Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center Representative Full-Time 8:30-5:00PM
Call Center Representative Full-Time 8:30-5:00PM is a Customer Service Call Center Representative Job at Family Credit Management located in Rockford IL. Find other listings like Call Center Representative Full-Time 8:30-5:00PM by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative Full-Time 8:30-5:00PM is a Customer Service Call Center Representative Job at Family Credit Management located in Rockford IL. Find other listings like Call Center Representative Full-Time 8:30-5:00PM by searching Oodle for Customer Service Call Center Representative Jobs.