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Branch Supervisor
Location:
Everett, MA
Description:
Primary Function: The Branch Supervisor is responsible for the day-to-day activities of a Credit Union branch, ensuring a high level of quality service to members and accuracy in transaction. The Branch Supervisor will guide the branch in account transactions, loan application, and new accounts and will resolve complex problems. The Branch Supervisor will plan, oversee, and coordinate staff schedules and work activities for assigned personnel in an assigned branch to ensure the highest level of quality service. Handles all member transactions with complete discretion and confidentiality. Performs all managerial responsibilities as assigned within the areas supervised, pursuant to Article XXII of the Collective Bargaining Union Agreement Essential Duties and Responsibilities: Supervises daily activities of staff for a specific branch and ensures proper coverage to provide a consistent high level of member service. Supports the Senior Branch Supervisor/Manager in providing direction, guidance, and training on branch and regulatory procedures. Researches problems and resolves discrepancies for employees and member on complex issues Assists staff with non-routine transactions, balancing issues, or difficult member relationships. Maintains communications with the membership relative to account inquiries, questions, or concerns. Ensures member problems are resolved in an efficient, accurate, and timely manner. Ensures compliance with branch and regulatory procedures. Remains current on any regulatory changes. Assists in branch opening and closing. Attends training sessions upon request. Prepares and initiates training and cross-training of staff, ensuring that staff is trained on all products and services as well as external rules and regulation. Ensures that the staff is up-to-date on safety and security procedures, including robbery procedures. Actively participates in and provides input on employee personnel actions including promotions, disciplinary processes, and/or terminations. Provides input and participates in annual performance reviews and performance objectives for direct reports. Participates in the interview and hiring process of new employees for branch. Conducts monthly staff meetings to apprise staff of new/revised policies and procedures, marketing promotions, new regulations' and promotes staff interest in all credit union activities. Performs supervisory duties and special assignments within the organization as directed. Ability to travel from one branch to another with as much notice as possible. Adheres to the anti-money laundering policy and the Bank Secrecy laws. Assumes other duties as new products, services, or technology are introduced. Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Knowledge, Skills and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union. Work requires extensive knowledge of all credit union products and services including all loan products. Requires extensive knowledge of credit policies as well as external rules and deregulations, including BSA. Requires education equivalent to a four-year high school education. Additional coursework in loan products, IRA distributions, or an equivalent combination of education and experience. Proficiency with computer software applications including Word and system applications is required. A minimum of four years of experience in a member services department or branch office of a credit union or financial institution is required. Supervisory experience is preferred. Position requires the: ability to read, analyze, and interpret financial reports, procedures, legal documents and external regulation, ability to respond professionally to varied inquires or complaints form members; ability to direct subordinates; and ability to effectively communicate, negotiate, and present information to a wide range of audiences including senior management. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentage, interest) are required. Position requires the ability to travel from branch to branch. Job Posted by ApplicantPro
Company:
Mass Bay Credit Union
Posted:
January 25 on ApplicantList
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More About this Listing: Branch Supervisor
Branch Supervisor is a Executive Supervisor Job at Mass Bay Credit Union located in Everett MA. Find other listings like Branch Supervisor by searching Oodle for Executive Supervisor Jobs.
Branch Supervisor is a Executive Supervisor Job at Mass Bay Credit Union located in Everett MA. Find other listings like Branch Supervisor by searching Oodle for Executive Supervisor Jobs.