Bingo Runner / Caller

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Bingo Runner / Caller

Location:

Eagle Pass, TX

Description:

Reports to: Bingo Supervisor Job Summary: Main caller is responsible for handling equipment to call out random bingo numbers in a professional manner and verifying all bingo winners. As a Runner, this position is responsible for selling Bingo paper and pull tabs accurately while maintaining a positive demeanor and pleasant attitude throughout each transaction. Both positions provide information to guests about the Bingo games operated by Kickapoo Lucky Eagle Casino. Essential Functions: Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Participate in developing department goals, objectives and systems. Ensure bingo players remain informed of upcoming events and changes pertaining to the Bingo program. Must present a positive, professional demeanor and image at all times towards internal and external guests. Attend and participate in all departmental team meetings. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Caller: Call numbers as bingo balls are drawn. Ensure the proper usage of the Bingo blower. Ensure that all numbers of all games are recorded in the sequence called. Announce bingo over the microphone after a player calls "Bingo" and verify bingo. Ensure that all Bingo balls are present and accounted for at the beginning and end of each regular session and special games. Balance Bingo Caller's report with the Paymaster at the end of each session. Record jackpot information in the Bingo Caller's log at the end of each session. Responsible for acquiring a jackpot amount and verifying all jackpot boards in the Bingo area. Announce Bingo games in English and Spanish in the order they are scheduled. Ensure that basic House Rules are publicly announced prior to the beginning of the regular session. Responsible for verifying the Bingo winners by computer input of paper serial numbers or electronic verification of serial numbers. Responsible for logging winner payout amounts to be verified with paymaster records. Runner: Responsible for cash and other cash equivalents in assigned bank. Assist new guests in playing Bingo games. Participate as floor trainer for new team members. Sell Bingo game cards and pull-tabs to Bingo guests. Responsible for maintaining Bingo banks, pull tabs and Bingo paper. Communicate with Bingo Caller to ensure proper game procedures are followed and winners are accurately processed. Balance paper, pull tabs, and cash count at the end of shift. Receive and verify cash bank with the Paymaster. Receive and verity cash bank with the Bingo card room. Responsible for returning all unsold games and cash to the specified location. Verify winning cards when necessary: receive and verify Bingo payouts from the Bingo Paymaster and deliver cash winnings to guest. Minimum Requirements to Qualifications: Must have High School Diploma or GED. Two years' of Bingo experience preferred. Minimum three (3) months of cashier experience preferred. Strong communication skills in English and Spanish both written and oral. Other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, guests and all staff. Ability to speak publicly in an adult setting. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Occasionally lift and/or move up to 25 lbs. Work Environment: Bingo hall, casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.

Company:

Kickapoo Lucky Eagle Casino

Posted:

December 26 2023 on ApplicantPro

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Bingo Runner / Caller | Bingo Runner Caller in Job Job at Kickapoo Lucky Eagle Casino in Eagle Pas1

Bingo Runner / Caller

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