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Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON
Location:
Ottawa
Description:
Requisition ID: 196994 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leads and oversees the Sales Department at the Ottawa Customer Contact Center ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Manager, Customer Solutions- Sales reports to the Senior Manager, Customer Solutions- Sales and is responsible for leading a team of approximately 15 employees – subject matter experts, with sound problem resolution skills, handling live customer calls. The Manager’s primary focus will be to coach a team of Retail Banking Officers (RBOs) and act as the first line of contact for RBOs, ensuring they are customer-focused, high performing teams that deliver excellent customer experiences and drive change and innovation. Approximately 80% of the Manager’s time is spent on Coaching. The Manager is responsible to provide coaching, direct leadership, expertise and guidance to the RBOs as it relates to customer service behaviors, product knowledge, process and policy support and system functionality. Is This Role Right for You? In this role, you will: Superior leadership and coaching to motivate and develop individual RBO performance on the sales team by: Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Ensuring that they develop a team of high-performing, subject matter experts with sound problem resolution skills. In addition, developing their RBOs to be knowledgeable, confident agents that focus on first contact resolution and deliver on personalized advice and solutions for our customers. Ensuring all RBOs have established annual performance objectives that are aligned with business plans and tracking individual performance against objectives. The Manager is also responsible for. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 12 on ListedBuy
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More About this Listing: Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON
Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON is a Executive Manager Job at Scotiabank located in United States. Find other listings like Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON by searching Oodle for Executive Manager Jobs.
Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON is a Executive Manager Job at Scotiabank located in United States. Find other listings like Bilingual French/English Manager, Customer Care & Solutions - Ottawa, ON by searching Oodle for Executive Manager Jobs.