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Benefits Counselor
Location:
Columbia, SC
Description:
Primary Job Objective: The Contact Center Benefits Counselor will support SC Thrive, its sites, and clients via phone by answering questions/inquiries about our supported programs (including but not limited to SNAP, CHIP, Medicaid, Prime, Welvista, state and federal taxes, voter registration, etc.); completing applications for SC Thrive supported programs; resolving problems; maintaining databases (including Charity Tracker); learning and using online systems and updating work logs. Organizational Relationships: Works in the Contact Center and reports to the Contact Center Manager Essential Functions include, but are not limited to: Become a trained SC Thrive Benefits Counselor Successfully navigate and utilize the online application completion tool, the case management system and any other web-based systems used for receiving, updating, and tracking information Display understanding of specific information regarding all SC Thrive supported programs (including but not limited to SNAP, CHIP, Medicaid, Prime, Welvista, state and federal taxes, voter registration, etc.) Perform client intake interviews and complete applications in person and via phone Maintain client confidentiality at all times Follow up with agency staff to track status of applications, when applicable Build and maintain positive relationships with partners, sites, clients, and agency staff Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions Fulfill requests to a positive conclusion by clarifying desired information; completing transactions; referring/forwarding requests Maintain Contact Center database by entering information and updating conversations and tasks Keep equipment operational by following established procedures and reporting malfunctions Learn and communicate SC Thrive mission, vision and goals Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Maintain necessary paperwork Reach all personal, application and call goals/expectations Assist in capturing stats, applications, goals to maintain/satisfy statewide grant requirements Update job knowledge by participating in educational opportunities, a ttend workshops, as requested Other duties, as requested Performance Qualifications Job Experience/Skills/Certifications: Minimum of six (6) months Call Center experience Thrives in diverse environments, comfortable working with people from various socio-economic backgrounds Consistently displays proficient technological aptitude Uses Word, Excel, PowerPoint, and other technological tools as well as conducts Internet navigation and research to assist consumers Attend meetings, webinars, conferences, and training refresher courses, as requested Work flexible hours, including some nights and weekends, as needed Must have a valid SC driver's license, required insurance, reliable transportation, and ability to travel to worksites in SC Displays strong attention to detail Possesses problem solving, analytical and organizational skills Displays ability to work cooperatively in a team environment and be a self-starter Willingness to assist with special projects, as requested Team player-works well with others (collaborative spirit)
Company:
SC Thrive
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Benefits Counselor
Benefits Counselor is a Social Services Counselor Job at SC Thrive located in Columbia SC. Find other listings like Benefits Counselor by searching Oodle for Social Services Counselor Jobs.
Benefits Counselor is a Social Services Counselor Job at SC Thrive located in Columbia SC. Find other listings like Benefits Counselor by searching Oodle for Social Services Counselor Jobs.