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AV Field Technician
Location:
Sussex, WI
Description:
Are you looking for a great team where you can learn and grow? Do you thrive in a fast-paced environment with a variety of work? Do you love technology and enjoy training others in the setup and use of new systems? Intelligent Video Solutions (IVS) is growing and adding AV Field Technicians to our team! This is a great opportunity to join a fast growing, innovative, emerging technology company. We provide innovative solutions that improve the lives of those who are served by Higher Education, Healthcare, Government and Corporate organizations. An AV Field Technician 's primary responsibility is to perform the detailed physical installation of network cameras & live audio with unsurpassed precision, while representing IVS as a subject matter expert. Providing exceptional customer services before, during, and after the project is paramount. The most important skill is to have a positive, calm, engaging, and confident attitude even in the most challenging situations. On-the-job training includes a combination of: Classroom style instruction, Webinars, Training videos, Extensive hands-on in a mock customer environment with relevant hardware. Advanced training will focus on network programming and diagnosis, and industry leading certifications. Once training is complete, you will hold the following certifications: Axis N.V.F, BiAamp Tesira Forte, Shure Audio, RDL Audio... Once live , a field technician is responsible to understand the assigned projects, book travel & transportation, communicate the itinerary and daily agenda to all parties, and be the single point of contact until project completion. Travel Requirements : The amount of travel varies from month-to-month, but you can expect to be in the field 2-3 weeks a month on average. There will be times with little travel, and others where you could have 5 projects in a row. You must love to travel to new places, be self-sufficient, self-motivated, and dedicated to producing the highest quality project. Variety of Work: While in the office, the AV Technician is responsible for Picking orders, Configuring Servers, Testing Cameras & Audio (approx 25-50%) While in the field, the AV Technician will drive or fly to install cameras & audio, program software, and conduct live audience training (approx 50-100%) Office environment: Casual, fun, welcoming, and productive. Travel environment: 90% Domestic 10% International, Dynamic, Commercial, Converted Residential, Mostly indoors, Rarely outdoors, anything from a casual business to sensitive government facilities. Starting Pay with no experience : Average salary $45K - $55K per year with base compensation and incentives Need more information? Here is what you will do in this role: Quickly learn all hardware, software and related components of our VALT solution Learn basic and advanced tool operation needed for professional installation Perform onsite AV installation, configuration, and training of new systems and solutions Be committed to delivering outrageous customer service Conduct customer support sessions both remote and onsite Preconfigure and program hardware Obtain vendor specific training and certifications Maintain a professional appearance Here is what you need to excel in this role: Excellent customer service, communication, and presentation skills Physical dexterity to handle power tools, ladders and lift to 50lbs Highly developed troubleshooting skills Ability to work quickly and accurately within time constraints and deadlines Interpersonal and organizational skills A self-starter with a detail-oriented mindset Superb verbal and written communication skills Here are some experiences that will help you succeed in this role (but we will help you learn these competencies): Knowledge of low voltage cabling Knowledge of IP video cameras Current, working knowledge of network technologies Working knowledge of Linux Previous experience providing superior customer service Still need more reasons to apply? Our focus as a company is to ensure the happiness of both our customers and employees! We strive to provide a welcoming, supportive, and fun environment through amenities such as: - Competitive compensation package - Health, dental, vision insurance - Company matched 401k Plan - Company cookouts - Basketball court - Ping pong table We work hard, but we know how to have fun!
Company:
Intelligent Video Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: AV Field Technician
AV Field Technician is a Customer Service Field Technician Job at Intelligent Video Solutions located in Sussex WI. Find other listings like AV Field Technician by searching Oodle for Customer Service Field Technician Jobs.
AV Field Technician is a Customer Service Field Technician Job at Intelligent Video Solutions located in Sussex WI. Find other listings like AV Field Technician by searching Oodle for Customer Service Field Technician Jobs.