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Associate Director of Housing Business Operations
Location:
Fort Valley, GA
Description:
Job Summary The Associate Director of Housing Business Operations is a 12-month, full-time, professional staff position within Housing & Residential Life at Fort Valley State University. Reporting to the Director of Housing & Residential Life, the Associate Director of Housing Business Operations provides comprehensive direction and vision to occupancy and data reporting for the Housing & Residential Life (HRL) department. The Associate Director of Housing Business Operations is charged with coordinating all facets of occupancy management, including Banner, StarRez, data management, occupancy reporting, room/meal plan assignments, room holds, waitlist management, overflow housing, and other related projects. Occasional evening and weekend work is required. Duties and Responsibilities Work with the IT Department and outside vendors to implement and manage the departmental housing software program (StarRez) . Coordinate all housing application and reservation processes, protocols, and timelines. This includes processes such as: entering student housing and meal plans in Banner and/or StarRez, special room/floor designations, the room holds, building availability, and student communication. Coordinate all occupancy reporting utilizing advanced Excel and StarRez tools. Reports examples include weekly/quarterly occupancy reports, student demographic reports, and application/reservation tracking. Assist with occupancy forecasting and projections. Analyze assignment efforts, waitlists, and residence configurations, and prepare analytical reports on reservations and occupancy for the department and Student Success management team. Assist with developing and implementing marketing strategies for University Housing Train HRL staff on the use of the StarRez system. Oversee room changes, meal plan changes, and room cancellations. Enforcement of housing policies and enforcing the contractual agreement. Manage the occupancy verification process. Trouble-shoot student problems within the online housing selection program. Process all appropriate charges to student accounts including (but not limited to) room, term break, and damage charges. Process all room changes in collaboration with the Building Managers. Processing includes the approval of room change requests, the notification to all affected professional staff, and any follow-up. Develop and present educational programs and/or workshops Provides administrative and procedural decisions and judgments on sensitive, confidential issues Supervise and train student employees, including organizing, prioritizing, and scheduling work assignments Collaborate and outreach to campus departments (i.e. Athletics, Admissions, General Counsel) to resolve issues. Organize, coordinate, and oversee multiple program activities Develop, plan, and implement short- and long-range occupancy goals Examine and re-engineer operations and procedures, formulate policy, and develop and implement new strategies and procedures Take ownership of, and quickly resolve complex job-related issues Other duties as assigned Knowledge, Skills and Abilities Knowledge of student development and activity programs and activities at the university and college level Knowledge of general accounting principles Knowledge of crisis intervention techniques Skill in budget and management preparations Skill in organizing resources and establishing priorities Ability to analyze and solve problems Ability to work effectively with a wide range of constituencies in a diverse community Ability to manage contractual arrangements Ability to develop and present educational programs and/or workshops Ability to foster a cooperative work environment Ability to react calmly and effectively in emergency situations Counseling and behavior management skills Program planning and implementation skills Minimum Qualifications Bachelor's degree in a related area or equivalency (2 years of related work experience may be substituted for 1 year of education). College or university experience with students an asset Must be computer literate in Microsoft Office, Internet applications, Banner, and StarRez This position requires strong oral and written communication skills to allow the successful candidate to successfully approach people, mediate problem situations, and enforce policies Must have the ability to work independently or with minimum supervision. Preferred Qualifications A Master's degree in Higher Education, Business Administration, and/or approved combination of education and experience. A minimum of 2+ years of related and progressively more responsible or expansive work experience in Housing or Student Success. Previous experience with StarRez or any housing module is preferred Working Conditions Less than 5% travel required May require working beyond normal business hours as business needs dictate. Work is performed indoors in a climate-controlled environment. Job Posted by ApplicantPro
Company:
Fort Valley State University
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Associate Director of Housing Business Operations
Associate Director of Housing Business Operations is a Executive Associate Director Job at Fort Valley State University located in Fort Valley GA. Find other listings like Associate Director of Housing Business Operations by searching Oodle for Executive Associate Director Jobs.
Associate Director of Housing Business Operations is a Executive Associate Director Job at Fort Valley State University located in Fort Valley GA. Find other listings like Associate Director of Housing Business Operations by searching Oodle for Executive Associate Director Jobs.