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Assistant Store Manager - Full Time - Palo Alto
Location:
Palo Alto, CA
Description:
Job Summary The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence Responsibilities and Duties Acquire strong product knowledge of the entire L'Occitane product line Advise and assist customers with their choices of products for themselves and for gifts Acquire extensive knowledge of L’Occitane skincare product lines Manage, supervise and train staff Provide outstanding customer service Communicate L'Occitane standards and expectations to management team and sales associates Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals Analyze and review sales associates performance Develop coaching logs and refine selling techniques on store wide and individual basis Maintain, train and coach L'Occitane visual and merchandising standards Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events Develop a skincare customer base Recruit, hire and train Beauty Advisors and future management candidates Embrace and support our customer loyalty programs All other duties or projects as assigned KEY PERFORMANCE INDICATORS: Sales Customer Service Talent Acquisition Team work Qualifications and Skills EDUCATION Bachelor’s degree or equivalency preferred EXPERIENCE 3+ years’ work experience in retail sales with background in Luxury Boutique management a plus Experience with creation and implementation of sales and business strategy Excellent oral and written communication skills required Intermediate math skills Computer literacy including MS Office and POS software a plus Ability to work evenings and weekends SKILLS Proven ability to motivate a sales force and drive results through people Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management Language Skills a plus: Spanish, Mandarin and Portuguese PHYSICAL & TRAVEL REQUIREMENTS Occasional travel Must be able to stand and walk for length of shift Ability to lift up to 25 lbs The pay rate for this role is $33.97 an hour. Employment is subject to verification of references and background check investigation. All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA) Powered by JazzHR
Company:
L'Occitane En Provence
Posted:
March 20 on The Resumator
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More About this Listing: Assistant Store Manager - Full Time - Palo Alto
Assistant Store Manager - Full Time - Palo Alto is a Retail Assistant Store Manager Job at L'Occitane En Provence located in Palo Alto CA. Find other listings like Assistant Store Manager - Full Time - Palo Alto by searching Oodle for Retail Assistant Store Manager Jobs.
Assistant Store Manager - Full Time - Palo Alto is a Retail Assistant Store Manager Job at L'Occitane En Provence located in Palo Alto CA. Find other listings like Assistant Store Manager - Full Time - Palo Alto by searching Oodle for Retail Assistant Store Manager Jobs.