Assistant General Manager Embassy Suites Minneapolis North

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Assistant General Manager Embassy Suites Minneapolis North

Location:

Brooklyn Center, MN

Description:

Join our growing team! OCI Hospitality, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: Embassy Suites by Hilton Minneapolis North In this Assistant General Manager (AGM) role, you oversee the daily departmental operations of our hotel. This position requires a primary focus on overseeing the daily Food & Beverage operations along with assisting the hotel's General Manager. This position manages day-to-day operations verifying quality and brand standards while providing the highest level of guest satisfaction. Maintain hotel departmental operating budgets and verify brand and OCI Hospitality standards and legal obligations are being followed. Maintain financial records up to date. As a natural leader, you're involved in recruiting, training & managing team members, equipping them with the necessary skills to deliver exceptional guest service consistently. Leading by example, you warmly and efficiently attend to guests setting the standard for the team. Job Summary: A Strong experience in Food & Beverage and Banquets is required ( 2 years Minimum ) Compensation Based on Experience The Assistant General Manager assists in leading and managing various hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for e stablish ing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.   Work schedules vary and will include working holidays, weekends and alternate shifts. Shifts will be mostly 12 pm - 9 pm. Essential Duties and Responsibilities: Oversee s all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members ; discipline team member s; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable Demonstrates and provides exceptional guest service to all hotel guests Maintains personal con nections with in-house guests and clients in the community to en courage guest loyalty Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counselling, performance management, and other team member relations issues Maintains knowledge, skills, and abilities needed to perform any position at the hotel   Uses appropriate selling techniques to maximize revenue and occupancy Assists with various accounting and financial functions including A/P, A/R, bill ing accounts and department report ing Assists in analysing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action Assists in monitoring and uphold ing procedures for control of supplies, keys, monies and credit Assists in monitoring and upholdi ng procedures for safety of guests and hotel team members Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met Maintains clean and professional appearance of public areas and hotel office Assists with sales and marketing efforts for the hotel Remains current on industry trends and local market activities Performs a dditional responsibilities as assigned by l eadership Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending, reaching, stooping, kneeling and crouching Qualifications College degree or the equivalent in related work experience   Three years of hotel experience with two years in a management position Strong interpersonal and communication skills A bility to speak clearly and listen attentively Strong organizational skills and attention to detail Ability to handle stressful situations with poise and finesse Conduct work-related functions in a professional manner

Company:

Oci Hospitality

Posted:

December 26 2023 on ApplicantPro

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Assistant General Manager Embassy Suites Minneapolis North | General Manager in Job Job at Oci Hos1

Assistant General Manager Embassy Suites Minneapolis North

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