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Adoption Counselor
Location:
Baltimore, MD
Description:
Job title: Adoptions Counselor Reports to: Adoptions Manager Starting salary: $16.00 FLSA status: non-exempt, full-time hourly Schedule: 40 hours weekly, Mandatory 9am to 5:30pm on Saturdays Date created : 3/29/2024 Position Summary: An Adoption Counselor's main purpose is to serve the public in a professional, expedient, and courteous manner and to assist in the adoption process. The Adoption Counselor reports directly to the Adoption Manager. This is a full-time position, which works five, 8-hour shifts weekly. The Adoptions department is staffed Monday through Friday 10pm to 7:30pm and Saturday 9:30am to 5:30 pm. While the weekday schedule is flexible, Saturday coverage is required. Essential Duties and Responsibilities: Provide customer service excellence in all areas of the Front Office Conduct adoption interviews to prospective adopters, educate the public on the basics of animal care, and review applications with management to determine approval, if necessary Maintain records of follow-up calls Enter data for records including adoptions, licenses, returned animals, and other information Answer incoming calls on a variety of subjects that include questions about general animal information, our policies, lost animals, our programs and events, information on area vets, information on area shot clinics and spay/neuter clinics Handle customer complaints/issues and turn them over to the Adoption Manager as needed Extra office tasks may include: Cash and credit card reconciliations Preparing go home bags for adopters Filing Putting donations away Light cleaning and mopping Dog walking on completion of training Cat handling on completion of training Complete all tasks as assigned by management Qualifications: High school diploma or equivalent Excellent customer service skills Knowledge of animal breeds, animal health, basic animal care and handling Computer literacy Ability to handle multiple priorities and balance the needs of each Accuracy with data entry, detail oriented Ability to multi-task and stay calm under pressure Ability to communicate tactfully and effectively, with the ability to diffuse tense situations Patience and understanding toward every individual Ability to maintain professionalism in varying interactions Commitment to and enthusiasm for the mission, programs, and services of the MD SPCA Physical Demands: Frequent sitting, use of computer keyboard and telephone up to 8 hours per day with some bending, stooping and walking May assist kennel team with animal care/animal handling Working Conditions: Work is performed in an office setting within an animal shelter Noise level is usually moderate The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We encourage all applicants with a passion for our mission to apply. The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.
Company:
Maryland Spca
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Adoption Counselor
Adoption Counselor is a Social Services Counselor Job at Maryland Spca located in Baltimore MD. Find other listings like Adoption Counselor by searching Oodle for Social Services Counselor Jobs.
Adoption Counselor is a Social Services Counselor Job at Maryland Spca located in Baltimore MD. Find other listings like Adoption Counselor by searching Oodle for Social Services Counselor Jobs.