This listing was posted on PrismHR Hiring.
Acumatica Service Manager
Location:
Hopkinton, MA
Description:
About us: WM Synergy specializes in Business Consulting & Enterprise Software Sales for small to mid-size manufacturing & distribution companies. Founded in 1992 and headquartered in Houston, Texas, and has locations in New York and Canada. We have helped customers improve delivery performance, reduce the cost of sales, increase revenue, improve visibility to key metrics, innovate, as well as provide change management and business process improvements due to our unique tools and expertise. At WM Synergy, we hire ambitious and passionate individuals who share our values of Customer Satisfaction, Teamwork with Integrity, Creativity, Measurable Results, and Dedication. Job Summary: This position reports to the Acumatica Program Director. In this role, you can expect to work in a fast-paced organization with a bright future. You will work with a team of highly motivated sales, solution architects, business consultants, technical specialists, and programmers implementing and supporting WM-Synergys Acumatica customer base. As the Service Manager, you will serve as a change agent, solve problems, and drive the improvement efforts of your team and our valued customers. You will manage both the Application Service team and the Software Development team and assume responsibility for planning, designing, implementing, and supporting the Acumatica ERP solution delivery to new and existing customers at WM-Synergy. You may be asked to participate in presales discoveries and demonstrations as well as the assignment of team members to specific activities. You will be required to author customer proposals and estimates as needed to support sales. Essential Functions: Recommend staffing levels, onboarding new employees. Administering the delivery of quarterly employee reviews Participating in quarterly Acumatica Business Unit strategy sessions and budget discussions Acumatica Implementation & Support Develop and implement project plans for international multi-company, multi-currency, Acumatica projects. Work with process owners and Acumatica Sales, Solution Architects, Programmers and WM-Synergy consultants to facilitate cross-functional business process discussions. Work with Acumatica consultants to determine strategy for issue remediation. Assist in developing test plans and written procedures. Assess, define, and migrate towards process standardization. Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation Support ancillary/integrated systems. Oversee software development and customer specific customization projects Lead Business Intelligence initiatives to develop standardized dashboards and ad-hoc reporting solutions for the Acumatica services and application department. Support existing customer service needs and oversee help desk ticket assignments. Promote subscription services post live and manage program execution. Develop and implement project plans for international multi-company, multi-currency, Acumatica projects. Work with process owners and Acumatica Sales, Solution Architects, Programmers and WM-Synergy consultants to facilitate cross-functional business process discussions. Work with Acumatica consultants to determine strategy for issue remediation. Assist in developing test plans and written procedures. Assess, define, and migrate towards process standardization. Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation Support ancillary/integrated systems. Oversee software development and customer specific customization projects Lead Business Intelligence initiatives to develop standardized dashboards and ad-hoc reporting solutions for the Acumatica services and application department. Support existing customer service needs and oversee help desk ticket assignments. Promote subscription services post live and manage program execution. Other Duties as Assigned Education/Training/Certifications: Bachelors degree in computer science, Business or related discipline preferred. Project Management Professional (PMP) is a plus. Experience implementing Acumatica ERP in a manufacturing or distribution environment preferred. Minimum 5 years of ERP implementation experience with at least six full lifecycle ERP implementations Demonstrated ability to manage projects across technical and functional disciplines. Experience managing consultants, customers, and external vendors/suppliers of software & services. Experience of Finance and Accounting, Inventory Control, Manufacturing, Distribution and Logistics Required Skill Sets: (e.g., computer skills, communications, math, etc.) Responsive to customer needs with a high attention to detail. Excellent time management skills with the ability to multi-task and prioritize responsibilities. Proven ability to plan and manage projects with budgets of varying size and scope. Effective interpersonal and communication skills, both verbal and written Demonstrated proficiency in ERP implementation & post go-live support, preferably with Acumatica. Strong interpersonal and communication skills, both verbal and written. Ability to work independently as well as within in a team. Ability to communicate both internally and externally on technical and non-technical matters. Physical Demands: Position requires concentration, accuracy, and focused mental effort. May travel (domestic and internationally) up to 15% as business needs requires. Must be legally eligible to work in the USA on a permanent basis without sponsorship. Why Work at WM Synergy? Dynamic and Innovative Environment Growth and Development Opportunities Impactful Work Collaborative Team Cutting-Edge Technology Competitive Compensation and Benefits Work-Life Balance Diversity and Inclusion Positive Company Culture WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Company:
WM Synergy
Posted:
April 5 on PrismHR Hiring
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to PrismHR Hiring
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Acumatica Service Manager
Acumatica Service Manager is a Jobs Service Manager Job at WM Synergy located in Hopkinton MA. Find other listings like Acumatica Service Manager by searching Oodle for Jobs Service Manager Jobs.
Acumatica Service Manager is a Jobs Service Manager Job at WM Synergy located in Hopkinton MA. Find other listings like Acumatica Service Manager by searching Oodle for Jobs Service Manager Jobs.