This listing was posted on ListedBuy.
2nd Line Support Analyst
Location:
Coatham Mundeville
Description:
Permanent opportunity for a 2nd line Support Analyst to provide support to end users within a large, established financial organization. In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution.2nd line Support Central London, onsite role£35-43K + bens Permanent opportunity for a 2nd line Support Analyst to provide support to end users within a large, established financial organization. In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution. Key skills and experience sought: 5+ years IT support experience to 2nd line within ITIL environment Experience within financial/ financial services environments ideal Provision of support via phone, tickets and at the deskside Escalation of issues of support issues to 3rd line teams and liaison as needed to resolve technical issueinteractionperience within large scale organizations and overseeing support issues through to resolution in these environments First class communication, interpersonal and customer-friendly approach VIP support experience & understanding of time & productivity pressures of executives Able to work well under pressure, in a fast-paced environment and prioritize tasks effectively, providing timely updates on support issues Technical skills required: ITIL best practise Microsoft Office 365Windows 7/10/11Experience with networking, VPN’s and troubleshooting connectivity issues Apple Products i Pads, i Phones OSX/ i OSPrinter/ printing issues Outlook / Exchange 2016-2019 support MDM Solutions Intune, Jamf Share Point Microsoft Azure administration Hosted Telephony Deployment and implementation. Visit ListedBuy for more information.
Company:
Aap3 All About People
Posted:
November 21 2023 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: 2nd Line Support Analyst
2nd Line Support Analyst is a Human Resource Analyst Job at Aap3 All About People located in United States. Find other listings like 2nd Line Support Analyst by searching Oodle for Human Resource Analyst Jobs.
2nd Line Support Analyst is a Human Resource Analyst Job at Aap3 All About People located in United States. Find other listings like 2nd Line Support Analyst by searching Oodle for Human Resource Analyst Jobs.