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2nd Line IT & Telecoms Engineer
Location:
Fareham
Description:
JOB DESCRIPTION Job Title : 2nd Line IT & Telecoms Engineer Department/Group : Service Delivery Reports To: Service Desk Team Leader Location : Office Based with requirement to go to site when needed Position Type : Full Time, Permanent Job Description Scope of Role Working within Service Delivery, this role is responsible for the ongoing support of all Aerial Direct provided IT and Telecoms equipment and software. The role is largely office based with an emphasis on high quality technical support and training our customers, resulting in high levels of Customer satisfaction. This role sits within our service desk team and ensures our customers are fully supported and have their technical issues resolved efficiently and in a timely manner to ensure minimal disruption to their services. Duties and responsibilities Respond to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA. Programming, maintenance, and support of Hosted Telephony Solutions. Programming, maintenance and support of Virtual PBX. Programming, maintenance and support of Networking, including switches. Programming, maintenance and support of Access points and point to point solutions. Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity. Wi-Fi solutions. Integration of CRM systems. Programming and support of Laptops or Desktops. Programming, maintenance and support of Servers. Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions. Training on all Aerial Direct offered services. Customer complaint activity. Identify potential cross sell and upsell opportunities with existing customers and pass on as much detail to our sales teams. Any other ad-hoc duties as and when asked by a member of the Service Delivery management team. Documentation and administration To document all Customer product and services ensuring security. Visit ListedBuy for more information.
Company:
Aerial Direct
Posted:
January 2 on ListedBuy
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More About this Listing: 2nd Line IT & Telecoms Engineer
2nd Line IT & Telecoms Engineer is a Engineering Engineer Job at Aerial Direct located in United States. Find other listings like 2nd Line IT & Telecoms Engineer by searching Oodle for Engineering Engineer Jobs.
2nd Line IT & Telecoms Engineer is a Engineering Engineer Job at Aerial Direct located in United States. Find other listings like 2nd Line IT & Telecoms Engineer by searching Oodle for Engineering Engineer Jobs.