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1st Line Support Analyst
Location:
Coatham Mundeville
Description:
Receiving and handling requests for service, following agreed procedures and SLAs, accurately and to a high quality originating from our portal, telephone, and face-to-face. IT Service Desk – 1st Line Support Analyst Reports To: 1st Line Team Leader Location: ISO, Norwich Hours of Work: Mon-Fri 8 am-6 pm Rota Salary: £23k per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. You should have excellent customer service skills and broad knowledge of IT. Be confident, friendly and approachable with a good telephone manner and able to communicate with staff who have varying IT Knowledge. Having an eye for detail and accuracy is essential. You will have 1-2 years experience within IT service desk and demonstratable customer service skills with an aptitude for technology. Duties Include but not limited to: • Receiving and handling requests for service, following agreed procedures and SLAs, accurately and to a high quality originating from our portal, telephone, and face-to-face. • Logs incidents and service requests and maintains relevant records: o Identifies and classifies incident types and service interruptionso Records incidents cataloguing them by symptom and resolution• Provide 1st line technical support • Acting as customer liaison and delivering an excellent customer experience• Take ownership of user requests and be proactive when dealing with user issues• Providing updates to the customer on the progression of their call• Administration of required systems and documentation• Liaising with 2nd and 3rd line support teams and 3rd party / vendor support teams• Escalating calls where necessary, monitoring 2nd and 3rd line SLA’s• Maintain the IT asset register• You will be required to travel to other offices as and when required• Support hours are currently 8 am to 6 pm. Visit ListedBuy for more information.
Company:
2M Employment Solutions
Posted:
February 7 on ListedBuy
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More About this Listing: 1st Line Support Analyst
1st Line Support Analyst is a Other Art & Media Jobs Analyst Job at 2M Employment Solutions located in United States. Find other listings like 1st Line Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
1st Line Support Analyst is a Other Art & Media Jobs Analyst Job at 2M Employment Solutions located in United States. Find other listings like 1st Line Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.