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Reservations Sales Agent | Sales in Customer Service Job at Holiday Inn Club Vacations in Kissimme1

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Joined: Apr 21, 2012

Reservations Sales Agent

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Kissimmee, FL

POSITION SUMMARYThe Reservations Sales Agent is responsible to provide superior customer service to all marketing package guests by verifying customer demographics and their knowledge of the details of participation, assisting guests in booking or rescheduling their dates of travel to one of our resort sales centers as well as offering upgrades and additional nights. This position is responsible for having guests who previously purchased a package utilize the package and tour with Holiday Inn Club Vacations while they are on their vacation. This position is required to undertake a variety of special assignments as needed.QUALIFICATIONS• Minimum 1 year customer service and sales experience.• Must have excellent written and verbal communication skills.• Must be able to read/write/speak the English language, Spanish a plus.• Understand written/oral instruction•Timeshare/hospitality background preferred• Must be able to work a variable schedule based on call center needs• Must possess basic data entry and word processing skills.• Must be able to maintain or exceed the agent weekly standard.•Must have the ability to look up dates, while servicing guest on the phone.• Ability to input accurate notes pertaining to guest contact and or needs.• Superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest.WORK SCHEDULE/HOURS:The current shifts available are Monday-Friday 3:15pm-11:30pm and Saturday-Sunday 9am-9pm. Reservations Sales Agents are expected to work all scheduled shifts during these times as well as holiday shifts based on the schedule.Pay is $11 per hour plus commission.To apply:
Holiday Inn Club Vacations
August 28 on Oodle
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More About this Listing: Reservations Sales Agent
Reservations Sales Agent is a Customer Service Sales Job at Holiday Inn Club Vacations located in Kissimmee FL. Find other listings like Reservations Sales Agent by searching Oodle for Customer Service Sales Jobs.