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Branch Sales & Service Associate I (U)(MLO) | Sales in Sales Job at PNC in Bowie MD | 447398451

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Branch Sales & Service Associate I (U)(MLO)

Location:
Bowie, MD
Description:

Job summaryAs a Floater Branch Sales and Service Associate , you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in PG COUNTY, MD. This is a floater position and will be based out of our Bowie Freestate Giant Branch. Must be able to travel to different Supermarket In Store branches in PG County. Job ProfileAcquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer background by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.Creates customer loyalty and grows customer share of wallet through a differentiated customer background. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.Core CompetenciesManages Risk - Basic BackgroundAssesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.Customer Focus - Basic BackgroundKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and expertise to leverage that details in creating customized customer solutions.Job Specific CompetenciesBANKING PRODUCTS - Working BackgroundKnowledge of and expertise to provide products and services available through the retail banking branch.Effective Communications - Working BackgroundUnderstanding of great communication concepts, tools and techniques; expertise to effectively transmit, receive, and accurately interpret ideas, info, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities - Working BackgroundExpertise to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management - Basic BackgroundExpertise to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Issue solving - Working BackgroundKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; expertise to apply this knowledge appropriately to diverse situations.Retail Lending - Basic BackgroundKnowledge of and expertise to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.Understanding Customer Needs - Working BackgroundKnowledge of and the expertise to recognize and be sensitive to the different perspectives and priorities of different customers.Prospecting. - Working BackgroundKnowledge of and the expertise to identify and engage potential opportunities in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Tech Savvy - Extensive BackgroundAdvise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.Cross-Selling. - Working BackgroundExpertise to utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products. Promotes financial ideas and solutions from new or existing relationships resulting in increased revenue generation.Required Education and BackgroundRoles at this level typically do not require a university / college diploma, but do require related skills or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and background (including military service) may be considered.EEO StatementPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by lawVEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Company:
PNC
Industry:
Telecommunications
Posted:
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More About this Listing: Branch Sales & Service Associate I (U)(MLO)
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