Technical Support Assistant

This listing was posted on The Resumator.

Technical Support Assistant

Location:

New Britain, CT

Description:

Details: Posted: June 21, 2024Level: Assistant 2Hours: Full-time, 40 hours per weekClosing Date: Applications must be submitted by 5:00pm (EST) on Friday, June 28, 2024 Location: Charter Oak State College 185 Main Street New Britain, CT 06051 **This position is not remote** Please take a look at our website to find out more about each of our campus. Finish your Degree Online | Charter Oak State College Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis with the candidate. Charter Oak State College Mission: As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education. Charter Oak State College Vision: Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time. Charter Oak State College Equity Statement: Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Anticipated Start Date: August 2024 Position Summary: The Technical Support Assistant (TSA) provides technical support to Charter Oak State College clients via telephone, email, and web-based requests. Basic internal desktop support may be required.The TSA identifies, researches, documents, and resolves technical problems related to online systems, Learning Management Systems (such as Blackboard Learn), as well as general hardware and software issues. Example of Job Duties: Under the direction of the Technical Support Manager, the Technical Support Assistant provides technical support through effective performance in these essential duties: Proactively maintains and updates all support knowledge base and training materials. Provide Tier 1 support for all incoming inquiries. • Provide desk side/in-person support. Adhere to FERPA/Privacy Policies Monitor/respond to incoming inquiries via phone, email, ticketing system, and live chat. Create, resolve, assign and/or escalate the resulting tickets in a timely manner. Perform other duties as assigned In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated in the job description.Incumbents must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.) Minimum Qualifications: Incumbents are required to have demonstrated advanced knowledge and abilities in the following: One year of college and one year of customer service experience in the IT field or in a related area. Candidates should possess enthusiasm and willingness to learn and grow with the position. Strong written and oral communication skills are necessary, along with attention to detail. Ability to work with the public while maintaining a friendly and patient attitude is also required. Must possess a valid driver's license and reliable transportation. Substitutions Allowed: Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons. Preferred Qualifications: Associate Degree in Computer Science or Information Technology Previous experience in a technical support or customer service position Experience working with Microsoft operating systems and Microsoft Office Experience working with audio/visual equipment and technology Starting Salary: Minimum Salary; $47,443 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans ; and many choices for comprehensive health insurance . You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. Application Instructions: To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.For more information or to apply via our website at www.ct.edu/hr/jobs Selection Procedure: Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications. Background Screening: All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check. Continuing Notice of Nondiscrimination COSC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and Inclusion, (XXXX@commnet.edu).COSC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/FPowered by JazzHR

Company:

Connecticut State Community College

Posted:

June 22 on The Resumator

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Technical Support Assistant | Technical Support in Technology Job at Connecticut State Community C1

Technical Support Assistant

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