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Customer Service
Location:
Saint Louis, MO
Description:
NAED a St. Louis, Missouri based nonprofit Trade Association is searching for a full-time entry-level Customer Service Education Coordinator. This position plays a critical component of the Member Engagement Team with focus on fulfillment and service of all Educational Programs. This individual must build and maintain solid customer relationships by handling member questions and concerns with speed and professionalism. NAED provides an attractive salary package along with outstanding benefits, featuring a hybrid work schedule and half day Fridays. Specific Requirements: Execute daily Electrical Products Education Course (EPEC) fulfillment & tracking process to include: Work with Members on registration/tracking/report generation procedures/custom requests Complete EPEC order entry, Learning Center assignments, and welcome emails for all EPEC purchases. Enter and maintain all student EPEC records within the appropriate tracking software. Order printed materials for EPEC which includes working with print provider to maintain correct uploads of print material and ordering. Process and assign all EPEC student modules/resubmittals to EPEC reviewers. (submit via Dropbox and track/update) Process, request, and track all reviewer payments, submitted to Education Product Manager for approval. Create or oversee the production of EPEC certificates and digital badges for students. Work with Facilities Coordinator to ship certificates to students within specified timeframe. Maintain electronic evaluation and metrics records. Create and distribute quarterly scorecard highlights of EPEC program activity. Answer incoming calls, emails, and live chats from NAED Members resolving member issues. Generate new and repeat sales by educating customers about the features and benefits of NAED/NERF products in order to improve product related sales and customer satisfaction encouraging members to take full advantage of all available benefits. Collaborate with Member Engagement and other NAED Staff as needed to meet or exceed monthly sales targets and increase member satisfaction as identified in the annual Sales plan Follow defined Sales Model: Consult, Recommend, Implement and Evaluate. Determine member requirements and expectations in order to recommend specific products and solutions, assist with implementation of training program and follow-up to evaluate progress and success of program. Maintain/update customer notes, activities and profile information in membership database. Remain current with NAED/NERF programs and member benefits as well as industry trends in learning and development in order to better serve member needs. Provide accurate information regarding functionality of NAED Learning Center. Performing NAED Learning Center technical duties, including "help desk" duties. Represent NAED at trade shows and meetings as needed. (For the purpose of increasing sales with members, reviewer networking, etc.) Complete outbound calls to members as assigned to inform of various programs and events. Other duties as assigned. Qualifications: Minimum 3 years of experience in customer service, data entry, and process driven projects. Proficiency in Microsoft Office software applications, extensive knowledge of Excel and creating macros, and ability to learn membership database. Self-Starter with strong attention to details with accuracy and the ability and desire to manage multiple projects with minimal supervision. Excellent time management and organizational skills. Strong verbal, written and interpersonal communication skills. Demonstrated team focused mindset (Has an absolutely positive, get-it-done attitude). Some travel with the ability to lift 20-30 pounds. Willing and able to travel 3-5 times per year to engage with members and program reviewers.
Company:
National Association Of Electrical Distributors
Posted:
June 21 on ApplicantPRO
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More About this Listing: Customer Service
Customer Service is a Customer Service Customer Service Representative Job at National Association of Electrical Distributors located in Saint Louis MO. Find other listings like Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service is a Customer Service Customer Service Representative Job at National Association of Electrical Distributors located in Saint Louis MO. Find other listings like Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.