This listing was posted on The Resumator.
Field Service Engineer
Location:
Chicago, IL
Description:
Company Overview NanoCellect's mission is to facilitate breakthrough biomedical discoveries by making cell sorting and analysis technology more portable, affordable, safe, and easy to use. NanoCellect is committed to empowering every scientist to make discoveries one cell at a time, with modern and simple technologies to advance cell-based assays that are affordable, compact, and easy to use. Our microfluidic flow cytometry platforms enable biomedical scientists to analyze and sort cells required for drug discovery, single cell-omics, cloning, and basic research. Job Summary Due to our growth, we are seeking a highly motivated individual to join a team of researchers, engineers, and scientists as a remote Field Service Engineer for the Midwest and South/Southeast regions of the United States. The position is remote; with a flexible location near one of the following metro areas: Chicago, Dallas, Houston, Atlanta.We are looking for a team player with a passion for science and technology. If you enjoy bringing new technologies to market, embrace challenge, and are capable of fitting in a flexible and multidisciplinary environment, then this position may be for you. Responsibilities and Duties Field Service: Perform on-site installations, upgrades, repairs, and preventive maintenance on NanoCellect Biomedical products. Utilize CRM software to document service work accurately and promptly. Manage spare parts (ordering, usage, returns). Assess customer needs and develop service plans. Act as a key representative for support and engineering teams on customer escalations. Collaborate with internal teams to resolve issues and improve processes. Frequent travel to the customer site is required; expected amount: 60% - 75%. Product Development: Contribute to the development of new technologies and products, such as test proof-of concept and prototype systems, provide feedback on serviceability and write technical documentation. Conduct design reviews of verification protocols and reports. Generate/maintain/improve hardware verification protocols, derive pass/fail criteria, implement protocols, and generate verification reports. Perform integration testing of hardware, software, and firmware. Qualifications and Skills Bachelor’s degree or Associate’s degree required. 3+ years of relevant experience in a field engineering position. 1+ years of experience in the operation or service of flow cytometers is preferred but not required. Knowledge of optical detection systems, and familiarity with handling and troubleshooting its components, such as PMTs, lasers, mirrors, and filters. Experience with microfluidic systems is a plus. Strong understanding of electrical and mechanical principles. Aptitude for learning and understanding computer and IT systems/processes. Excellent troubleshooting and problem-solving skills. Excellent communication, interpersonal, and customer service skills. Good technical writing abilities are a plus. Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment. Must be flexible with respect to working hours as this position may require customer support during non-regular business hours. Ability to travel 60% - 75% to the customer site. This position requires the physical ability to lift up to 60 pounds. Ability to maneuver in confined spaces and reach overhead. Good hand-eye coordination and manual dexterity for manipulating tools and equipment. Ability to work in various environments, including temperature-controlled labs and potentially hazardous areas (following safety protocols). Benefits and Perks Starting annual base salary compensation range from $80,000 - $90,000 (DOE). Unlimited PTO Competitive Medical, Dental, Vision coverage, FSA, Life Insurance, and LTD 401K with company match All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older), or genetic information (including family medical history). NanoCellect will provide reasonable accommodations to applicants and employees who need them for medical or religious reasons as required by law. Powered by JazzHR
Company:
Nanocellect Biomedical
Posted:
June 17 on The Resumator
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More About this Listing: Field Service Engineer
Field Service Engineer is a Engineering Field Service Engineer Job at Nanocellect Biomedical located in Chicago IL. Find other listings like Field Service Engineer by searching Oodle for Engineering Field Service Engineer Jobs.
Field Service Engineer is a Engineering Field Service Engineer Job at Nanocellect Biomedical located in Chicago IL. Find other listings like Field Service Engineer by searching Oodle for Engineering Field Service Engineer Jobs.