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Sr Director of Commercial IT
Location:
Atlanta, GA
Description:
Join a team recognized for leadership, innovation and diversity The Senior Director of Commercial ITwill lead the IT strategy and ensure the effective delivery of IT solutionsthat support the commercial activities within Honeywell. This role will focuson enhancing marketing, pricing, quoting, sales, customer onboarding, support,and success processes through advanced IT systems and technologies. As a keymember of Honeywell's leadership team, you will work closely with commercial andproduct teams to drive revenue growth, improve market competitiveness, andensure high customer satisfaction. Additionally, you will manage Product IT,including IT tools and strategies that are part of the cost of goods sold(COGS), such as IT Service Management (ITSM), monitoring and observability,external learning management, technical account management, tiered customersupport, and customer success offerings. Key Responsibilities: Develop and Implement IT Solutions: -Streamline and enhance marketing campaigns through IT solutions that ensure accurate targeting and effective lead generation.-Optimize pricing strategies and quoting processes with advanced IT systems, enabling swift and accurate proposal generation and approval workflows. Support the Sales Cycle: -Provide robust IT infrastructure to support the entire sales cycle, from initial lead capture and CRM integration to opportunity management and deal closure.-Ensure that sales processes are efficient and effective through the use of technology. Ensure Seamless Customer Onboarding and Support: -Integrate automated systems to facilitate quick and efficient customer setup and training.-Ensure that customer onboarding and support experiences are seamless and positive, enhancing overall customer satisfaction. Enhance Customer Success: -Use IT-driven insights and tools to provide proactive support, performance monitoring, and issue resolution.-Ensure high customer satisfaction and retention by leveraging technology to enhance customer success. Collaborate with Commercial Teams: -Work closely with commercial teams to leverage data analytics for improved decision-making and go-to-market strategies.-Drive revenue growth and market competitiveness through the strategic use of IT and data. Manage Product IT: -Oversee IT tools and strategies that are part of the COGS, including IT Service Management (ITSM) systems.-Ensure effective monitoring and observability of IT systems to maintain high availability and performance.-Manage external learning management systems to support customer education and training.-Lead technical account management initiatives to provide tailored support and solutions to key customers.-Implement and manage tiered customer support and success offerings to meet diverse customer needs and ensure scalable, high-quality service delivery. Drive Data and Analytics Initiatives: -Implement advanced data analytics tools and methodologies to generate actionable insights for executive decision-makers.-Provide data-driven recommendations to the leadership team to inform strategic planning and operational improvements.-Leverage analytics to identify market trends, customer behaviors, and performance metrics that drive business growth. Lead IT Strategy and Vision: -Develop and communicate an IT strategy that aligns with commercial goals and drives business growth.-Ensure that IT initiatives support the overall business strategy and objectives. Manage IT Projects and Priorities: -Prioritize IT projects that have a significant impact on commercial activities.-Ensure that IT projects are delivered on time, within scope, and on budget. Ensure Compliance and Cyber Safety: -Implement robust cybersecurity measures to protect data and ensure compliance with relevant regulations.-Maintain a high level of security across all commercial and product IT systems. Provide IT Leadership: -Lead and develop the IT team, fostering a high-performance culture.-Ensure that the IT team has the skills and capabilities to support commercial and product IT activities effectively.#LI-Hybrid Qualifications: -Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. MBA or advanced degree preferred.-10+ years of experience in IT leadership roles, preferably within a SaaS B2B environment.-Proven track record of developing and executing IT strategies that drive business growth and efficiency.-Strong understanding of commercial processes, including marketing, pricing, quoting, sales, customer onboarding, support, and success.-Excellent leadership, communication, and interpersonal skills.-Ability to influence and build strong relationships with business leaders and stakeholders.-Knowledge of cybersecurity, compliance, and IT governance best practices.-Experience managing IT budgets and resources effectively.-Experience with IT Service Management (ITSM), monitoring and observability, external learning management systems, technical account management, and tiered customer support and success offerings.-Proficiency in data analytics and the ability to translate data into actionable insights for executive decision-making. Additional Information JOB ID: HRD234583 Category: Information Technology Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States Exempt Global (ALL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.PDN-9c4a1c38-20e0-4d3a-9511-0a79b41dc1cb
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More About this Listing: Sr Director of Commercial IT
Sr Director of Commercial IT is a Executive Director Job at Honeywell located in Atlanta GA. Find other listings like Sr Director of Commercial IT by searching Oodle for Executive Director Jobs.
Sr Director of Commercial IT is a Executive Director Job at Honeywell located in Atlanta GA. Find other listings like Sr Director of Commercial IT by searching Oodle for Executive Director Jobs.