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IT Support Specialist
Location:
Miami, FL
Description:
SUMMARY: Serve as the first point of contact for customers seeking technical assistance and support. Troubleshoot and document customer issues in a timely and professional manner. DUTIES AND RESPONSIBILITIES: Monitor and respond quickly and effectively to requests received through the phone, e-mail or ticketing system. Accomplishes remote troubleshooting through diagnostic techniques, asking pertinent questions or connecting remotely to the user’s session. Performs hands-on at the desktop level including but not limited to installing hardware, software, implementing file backups, configuring systems and applications, among others. Determines the best solution or recommendation for the reported incident or request. Assist users through the troubleshooting process. Escalates unresolved issues to the next level support. Documents requests, events and resolutions in the ticketing system. Obtains customer feedback information and effectively communicates to all applicable internal staff members. Updates documentation and knowledge base of products and/or services. Prepares reports and correspondence as needed. QUALIFICATIONS: Associate Degree in IT, Computer Science, or related field. Minimum of two years of IT Support or related experience. Working knowledge of Windows Operating Systems. Working knowledge of Microsoft Office. Working knowledge of PC Hardware (computers, peripherals, printers, etc.). Working knowledge of IP networking (TCP/IP) and commonly associated services (DHCP, DNS, FTP, etc.). Experience administering Active Directory users and groups. Excellent customer service skills. Excellent verbal and written communication skills in English and Spanish . Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to effectively communicate with people at all levels and from various backgrounds. Job Type: Full-timePowered by JazzHR
Company:
Alivi
Posted:
June 14 on The Resumator
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More About this Listing: IT Support Specialist
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Alivi located in Miami FL. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Alivi located in Miami FL. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.