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Service Manager
Location:
Woodstock, GA
Description:
Title: Service ManagerLocation: 1906 Professional Way. Woodstock, GA 30188Job Description:As a Service Manager at [Company Name], you will be responsible for overseeing all aspects of our customer service operations. You will work closely with our customer service team to ensure a high level of customer satisfaction and retention.Responsibilities:- Develop and implement customer service policies and procedures- Train and mentor customer service representatives- Monitor and evaluate customer service performance metrics- Handle customer escalations and resolve any issues in a timely manner- Develop strategies to improve customer satisfaction and retention- Identify customer service trends and make recommendations for improvement- Collaborate with other departments to ensure a seamless customer experience- Manage customer service budget and resources effectivelyQualifications:- 3+ years of experience in a customer service management role- Exceptional communication and interpersonal skills- Strong leadership and decision-making abilities- Proficient in customer service software and Microsoft Office- Ability to work under pressure and meet deadlinesIf you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please apply with your resume and cover letter detailing your relevant experience and qualifications.
Company:
D.W. Campbell
Posted:
June 10 on PrismHR Hiring
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More About this Listing: Service Manager
Service Manager is a Human Resource Service Manager Job at D.W. Campbell located in Woodstock GA. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.
Service Manager is a Human Resource Service Manager Job at D.W. Campbell located in Woodstock GA. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.