STAND 8
This listing was posted on STAND 8 (via Broadbean).
Payment Services Support Specialist
Location:
Atlanta, GA
Description:
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!The Payments Services Support Specialist is a crucial role that aids customers and Business Units with merchant account modifications and financial inquiries related to billing, fees, and reconciliation. We are seeking a skilled bilingual specialist (French / English) to join our team in the Atlanta or Auburn area.Responsibilities * Develop understanding of internal/external systems and features we support. * Provide first-class customer support via phone, email, and ticketing. * Maintain accurate records of customer interactions and transactions, including detailed notes on inquiries, issues, and resolutions. * Validate and execute requests for changing and confirming Banking, Funding, customer contact information. * Assist customers with reconciliation of batches, statements, deposits, and funding. * Answer questions around billing, fees, and pricing. * Manage communications between portfolio companies, clients, and third-party vendors. * Resolve escalated issues within published timeframes. * Cross train to support other functions within the department as business needs require. * Perform other duties as assigned.Requirements * Bilingual in French and English * Strong ability to problem-solve * Previous experience working in a customer service, technical troubleshooting position * Familiarity with payment device operation and technical support a plus * Communicate effectively with customers to identify needs and provide solutions * Minimum one (1) year of merchant and/or payment industry preferred * Excellent communication skills, both written and verbal * Solid organizational and time management skills * Sound judgment, strong problem solving and analytical skills * High motivation and attention to detail * Efficiency and attention to take ownership of actions and initiative * Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals * Must have good Microsoft office skills with a working knowledge of Word and ExcelPhysical demands and work environment * Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds. This position may offer remote work capability. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.Additional Details The base salary range for this position is $50k - $80k annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits * Medical coverage and Health Savings Account (HSA) through Anthem * Dental/Vision/Various Ancillary coverages through Unum * 80 hours paid time off annually, plus 8 company paid holidays * 401(k) retirement savings plan * Company-paid Employee Assistance Program (EAP) * Discount programs through ADP WorkforceNowAbout Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at stand8.io and reach out to explore opportunities to grow together!
Company:
Stand 8
Posted:
May 24 on Broadbean
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More About this Listing: Payment Services Support Specialist
Payment Services Support Specialist is a Technology Support Worker Job at Stand 8 located in Atlanta GA. Find other listings like Payment Services Support Specialist by searching Oodle for Technology Support Worker Jobs.
Payment Services Support Specialist is a Technology Support Worker Job at Stand 8 located in Atlanta GA. Find other listings like Payment Services Support Specialist by searching Oodle for Technology Support Worker Jobs.