Addison Group
This listing was posted on Broadbean.
Customer Service Representative
Location:
Houston, TX
Description:
Customer Service Representative 6 month contract 100% in the office, 8:00a.m.-5:00p.m. OR 7:00a.m.-4:00p.m. $25-$29 per hour Job Description: * Communicate effectively with customers by phone and email to ensure the best service possible * Working hand in hand with SOIP team to ensure accurate order release base on forecast * Receive and process customer purchase orders accurately and efficiently * Research and resolve issues pertaining to Customer Service nonconformances * Allocate and assign inventory to specific Customer orders * Customer order logistic handling, warehouse customer order placement and coordination * Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues * Handling documents such as BOLs, CoA's, hazardous material, etc.Main Responsibilities: (for replacements, please provide current job description) * Execute order management and transactions for accounts within Americas region * Coordinates entire order and supply management tasks ("quote to cash") and ensure supply performance is delivered according company guidelines * Working closely with SOIP team to ensure order release base on forecast or order demand control. * Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization * Interactions with other departments on-site and abroad * Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history. * Handle customer collection for all outstanding invoices. * Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing * Manage customer accounts in coordination with Sales team * Enter and maintain customer orders, customer master and CSR information, and price list maintenance. * Ensure customer complaints regarding product or service issues are properly communicated. * Issue returns as necessary, including the preparation of all necessary paperwork * Support company initiatives as needed.Requirements: * College degree strongly preferred but not required. * 4-5 years professional experience required. * Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX) * Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations. * Chemical or International Customer Service experience plusAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Company:
Addison Group
Posted:
May 24 on Broadbean
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Addison Group located in Houston TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Addison Group located in Houston TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.