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Level 2 IT Technician
Location:
Ossining, NY
Description:
Service Byte is an MSP in Ossining, NY providing IT support and management for small to medium-sized businesses in Westchester County. We are looking for a Level 2 IT Technician to join our team. This role is an escalation point within our Support Desk team, working closely with our Level 1 IT Technicians in supporting our clients. You must excel at troubleshooting technical problems efficiently while also maintaining clear and effective communication with clients and team members. We are looking for a self-motivated individual who thrives on new challenges and values personal growth. This is a hybrid position, with some days working from home and at least two days a week in the office in Ossining. Additionally, there will be some local travel to client sites in Westchester County. Responsibilities: Monitor service tickets and respond promptly and appropriately. Offer remote and on-site support to clients, as needed. Provide server and network maintenance and support to clients. Identify, research, and resolve technical problems reported by clients. Communicate with customers as necessary to gather information and provide updates. Document all communication and steps taken in the service ticket for future reference. QUALIFICATIONS Minimum 4 years of experience in IT support; MSP experience is required Knowledgeable in workstation & server troubleshooting Proficiency with O365 and the Azure Environment Solid networking and virtualization experience (e.g. DHCP, DNS, VLAN) Knowledgeable with virtualization & networking Excellent communication and problem-solving skills Ability to work well under pressure and in a fast-paced environment A passion for all things tech-related and a love of learning HR Information: $70,000 salary + annual bonuses (end of year, varies) Hybrid work setup:work from the office in Ossining for 2 days a weekwork from home Some local travel with mileage reimbursement Health benefits Retirement plan with 3% match Personal time off Additional Benefits: service credits, performance bonuses, more fringe benefits Fun team-building activities Professional development assistance Powered by JazzHR
Company:
MSP Hire
Posted:
May 23 on The Resumator
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More About this Listing: Level 2 IT Technician
Level 2 IT Technician is a Jobs Technician Job at MSP Hire located in Ossining NY. Find other listings like Level 2 IT Technician by searching Oodle for Jobs Technician Jobs.
Level 2 IT Technician is a Jobs Technician Job at MSP Hire located in Ossining NY. Find other listings like Level 2 IT Technician by searching Oodle for Jobs Technician Jobs.